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Customer Service Manager
2 months ago
We are seeking an accomplished and results-oriented professional to join our team at FFR Limited as a Customer Relations Manager. This is an exciting opportunity to drive sales and further growth in our e-commerce business.
Key Responsibilities- Oversee various aspects of operations, including inventory management and process improvement.
- Resolve customer queries and complaints promptly and effectively.
- Deliver exceptional service and achieve organisational objectives.
- Work effectively with different departments to coordinate information, resolve problems, and support daily operational needs.
- Manage and maintain a portfolio of several hundred products across multiple online marketplaces and channels.
- Experience in operations and customer service excellence.
- Ability to self-manage workloads and meet deadlines.
- Experience and confidence working within a similar online e-commerce business environment.
FFR Limited is a dynamic and growing e-commerce business with a diverse range of B2B and B2C sectors. We operate in a fast-paced environment and are looking for a key individual to bring their customer service system knowledge to our business and implement best practices in customer service excellence.
