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Customer Relationship Associate
2 months ago
About a career with Elis UK Limited
Elis UK Limited, a leader in circular services, enables businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services embody our commitment to a more sustainable future: connecting us, our clients, and our planet.
About the Role:
We currently have an exciting opportunity for a Customer Relationship Associate to join our team. You will provide comprehensive Account, Business, and Management support to the Account Manager and Customer Service Manager. Delivering exceptional levels of service and building relationships between Elis UK Limited and our customers.
We are looking for someone who's organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.
Your Mission at Elis UK Limited
- Manage and respond to all direct customer communication, complex/at risk customers, effectively and efficiently. Acting as a dedicated point of contact for any at risk customers.
- Coordinate and ensure account management actions, from visits/calls, are delivered in a timely manner.
- Provide subject matter advice, support, and training as required.
- Provide timely, accurate, and financial monthly reports and analysis for General Manager & Customer Service Manager.
- Co-ordination and support Account Manager with contractual paperwork in line with company processes.
- Working closely with key stakeholders including local and regional management teams.
- Participate in and support continuous improvement projects/workstreams.
What will make you stand out?
- Excellent communication skills both verbal and written.
- Excellent working knowledge of Microsoft Office, Excel & Dynamics.
- Customer and solution-focused.
- Management skills.
- Good attention to detail and ability to analyse data and interpret the information effectively to continuously improve the department/team.
What's on offer?
We offer a salary of £24,000 and the opportunity to work for a company that offers many development opportunities, has a national structure to facilitate ambition, and offers a friendly and supportive working environment.
