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Customer Service Manager
2 months ago
Opportunity:
Our client, a leading e-commerce business, is seeking an experienced professional to drive sales and growth across multiple industries and websites. With a diverse range of B2B and B2C sectors, they require an individual to bring their expertise in customer service and operations to implement best practices and improve customer journey experiences.
As a key member of the team, you will work with top brands in the UK, managing a large supplier portfolio and extensive product catalogues. Your role will involve overseeing various aspects of operations, including inventory management, process improvement, and customer query resolution.
Key Responsibilities:
- Optimise operational efficiency and drive customer satisfaction through effective leadership and process improvement.
- Manage and maintain a portfolio of products across multiple online marketplaces and channels.
- Develop and implement customer service strategies to enhance the customer experience.
- Collaborate with different departments to coordinate information, resolve problems, and support daily operational needs.
- Self-manage workloads and meet deadlines while working in a fast-paced e-commerce environment.
Requirements:
- Proven experience in operations and customer service excellence, preferably in an e-commerce business environment.
- Ability to work effectively in a team and lead by example.
- Strong communication and problem-solving skills.
- Experience with inventory management and process improvement.
- Commitment to delivering exceptional service and achieving organisational objectives.
About the Role:
This is an exciting opportunity for a motivated and results-driven individual to join our client's team and contribute to their growth and success. If you are passionate about customer service and operations, and have a proven track record of delivering results, we encourage you to apply.
