Sales and Customer Service Expert
7 days ago
About the Role:
Hales Group Limited is seeking a highly skilled and experienced Senior Sales Advisor to join their team. As a Senior Sales Advisor, you will be responsible for providing exceptional customer service, guiding customers through the sales process, and supporting the sales team in managing customer queries.
Main Responsibilities:
- Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving any issues that may arise.
- Sales Support: Assist the sales team in managing customer queries, providing technical advice, and guiding customers through the sales process.
- CRM Management: Update the CRM system with relevant customer information and daily activity.
- Sample Dispatch: Arrange for samples to be dispatched to customers.
- Problem Resolution: Resolve any customer complaints or issues in a timely and professional manner.
- Team Support: Assist the sales team in closing sales, providing advice on suitability, sizing, and pricing, and showcasing a natural flair for interiors.
Key Skills and Qualifications:
- Experience: Minimum of 2 years sales experience in a luxury goods market.
- CRM Experience: Experience in using a CRM system.
- Communication Skills: Excellent communication and interpersonal skills.
- Organizational Skills: Highly organized and able to prioritize tasks.
- Technical Skills: Familiarity with Microsoft Office.
What We Offer:
- Competitive Salary: A competitive salary package.
- Bonus Structure: A bonus structure based on performance.
- Pension Scheme: An optional pension scheme.
- Additional Leave: Additional leave through years of service.
- Sick Pay: Sick pay after completion of probationary period.
- Company Events: Company events and social activities.
- Employee Discount: Employee discount on company products.
- Employee Assistance Programme: An employee assistance programme.
- Free Parking: Free on-site parking.
- Development Opportunities: Development opportunities for career growth.
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