Customer Service Representative

2 months ago

Bury St, Suffolk, United Kingdom Lidl in Deutschland Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and requests in a professional and courteous manner.
  • Efficiently manage stock levels, restock shelves, and maintain a clean and organized store environment.
  • Process customer transactions accurately and efficiently, handling cash, credit card payments, and other payment methods.
  • Work collaboratively with colleagues to achieve sales targets and maintain high levels of customer satisfaction.
  • Participate in visual merchandising and store displays to create an attractive and engaging shopping environment.

Requirements

  • Previous experience in a retail or customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Flexibility to work a variety of shifts, including early mornings, evenings, and weekends.
  • Ability to lift and move stock, and work in a physically demanding environment.
  • Basic math skills and accuracy when handling cash and operating a point-of-sale system.

What We Offer

  • A competitive hourly rate, with opportunities for overtime and bonuses.
  • A comprehensive benefits package, including health insurance, pension scheme, and employee discounts.
  • Opportunities for career development and advancement within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

About Lidl in Deutschland

Lidl is a leading international retailer, operating over 12,000 stores across Europe. We are committed to providing our customers with high-quality products at affordable prices, while maintaining a strong focus on customer service and community involvement.

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