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Supervisor - Customer Service Expert
2 months ago
About the Role
We are seeking a highly motivated and customer-focused Supervisor to join our team at Jones Bootmaker in Bury St Edmunds. As a key member of our store team, you will play a vital role in delivering exceptional customer service and supporting the store management team in achieving sales targets.
Key Responsibilities
- Support the management team in the day-to-day running of the store, including coaching and developing the team to drive sales and customer satisfaction.
- Deliver consistently high levels of customer service, providing expert advice on shoe care and accessories to meet customer needs.
- Be self-aware, taking responsibility for your own performance and the performance of your store, and be able to question and learn from feedback.
- Live and breathe the Pavers DNA, leading by example and embodying the company's values and culture.
Requirements
- Previous experience in a retail or customer-facing role, with a proven track record of delivering excellent customer service.
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Ability to work flexibly, including weekends and weekdays, and be available for on-call duties as required.
- Knowledge of shoe care and accessories, or a willingness to learn and develop this expertise.
What We Offer
- A competitive hourly rate of £12.10, with the opportunity to increase to £12.35 per hour after completing the required retail induction PaSS stages.
- A generous staff discount scheme, which can be shared with family and friends.
- Holiday entitlement, which increases with service.
- Company contribution pension.
- Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme.
- Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
- Access to wellbeing and financial support through RetailTRUST.
About Us
Pavers has proudly been established for over 50 years, flourishing as a successful and highly profitable family-run footwear retail business, with a robust presence across the UK and Ireland. We operate over 190 stores, including the renowned Jones Bootmaker and Herring Shoes brands, and are continually expanding our store network. We remain committed to doing the right thing by our people and the planet.
As the first major retailer to achieve Carbon Neutral status in 2021, we continue to uphold this status annually, showcasing our unwavering dedication to sustainability. Through the Pavers Foundation, we have contributed over £2.2 million since 2018, supporting vital causes in health, education, and community sectors.
Our supportive family environment fosters exceptional job satisfaction, ensuring our colleagues are well-cared for. We firmly believe that by investing in our people, we provide the best service to our customers.
