Customer Service Representative

4 weeks ago


Bury St, Suffolk, United Kingdom Jones Bootmaker Full time

Customer Advisor Opportunity at Jones Bootmaker

We are seeking a skilled and enthusiastic Customer Advisor to join our team in Bury St Edmunds. As a Customer Advisor, you will play a vital role in delivering exceptional customer service and providing expert advice on our products.

About the Role

  • Deliver outstanding customer service, ensuring a positive experience for every customer
  • Provide expert advice on shoe care and accessories, achieving daily sales targets
  • Work collaboratively with the team to maintain a friendly, engaging, and positive store environment
  • Support the maintenance of product placements and stockroom

What We Offer

  • A competitive hourly rate of £11.70 (21+), with opportunities for pay increases
  • A generous staff discount scheme, with some benefits shareable with family and friends
  • Holiday entitlement that increases with service
  • Company contribution pension
  • Access to the Pavers Foundation, providing career pathways and charitable giving opportunities
  • Wellbeing and financial support through RetailTRUST

About Us

Jones Bootmaker is a leading footwear retailer with a rich history and commitment to sustainability. As a family-run business, we prioritize our people and the planet, offering a supportive and nurturing environment for our colleagues to grow and thrive.

Why Join Us?

At Jones Bootmaker, we believe in investing in our people to provide the best service to our customers. If you are passionate about delivering exceptional customer service and have a 'can do' attitude, we would love to hear from you.



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