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Customer Service Representative

2 months ago


Midlothian, United Kingdom Search Full time
Job Title: Customer Service Advisor

Salary: £13 per hour

Contract: Initially 5 months

Location: Edinburgh (Hybrid)

Job Overview:

As a Customer Service Advisor at Search, you will be responsible for delivering exceptional customer service to pension customers, resolving complex queries, and ensuring customer satisfaction.

Key Responsibilities:
  • Answering incoming calls from pension customers
  • Resolving customer complex queries efficiently
  • Providing accurate information and guidance to customers
  • Updating customer records accurately
  • Meeting and exceeding customer service targets
Requirements:
  • Previous customer service experience
  • Excellent communication skills
  • Strong problem-solving abilities
  • Ability to work well under pressure
  • Good attention to detail
Benefits:
  • Weekly pay
  • Hybrid working options
  • Opportunities for career progression
  • Monthly attendance bonus
  • Supportive and inclusive work environment