Community Housing Supervisor

3 weeks ago

Leeds, Leeds, United Kingdom Leeds City Council Full time

Job Title: Housing Manager
Salary: PO2 £37, £40,221.00
Hours: 37 hours
Contract: 1 Full Time position
Location: Offices within Retirement LIFE schemes citywide and Merrion House (hybrid).

Internal vacancy. Applications will only be considered from existing Leeds City Council employees.

At Leeds City Council, we are dedicated to creating a supportive environment for older individuals, promoting their health and well-being through our Retirement LIFE initiative, which emphasizes person-centered Better Conversations principles.

About You

As a Housing Manager, you will be expected to possess:

  • Proven experience in team leadership.
  • Strong communication abilities and a knack for fostering effective relationships with residents, colleagues, elected officials, and various partners.
  • A keen eye for identifying service enhancements and nurturing a culture of quality and performance improvement.
  • A genuine passion for enabling older adults to live independently, coupled with the capability to instigate and drive change.
  • The initiative to address operational challenges and deliver a high-quality service to our clientele.

About the Role

This is a remarkable opportunity to become part of the Retirement LIFE service within Housing Leeds Older People's Service. Our service plays a vital role in assisting residents to maintain their independence in over 4000 Retirement LIFE properties, providing housing-related support, encouraging social engagement, and ensuring a secure environment for our customers.

As the next Housing Manager, you will be essential in overseeing large, dispersed teams throughout the city, ensuring effective service delivery through your exceptional leadership and communication skills.

You will demonstrate strong leadership qualities, a proactive attitude, and the ability to juggle competing priorities and workloads. Adaptability and responsiveness to evolving needs are crucial, along with a proven history of collaborative teamwork with a strong customer focus.

You will cultivate robust relationships, collaborating with teams across Housing Leeds to effectively manage scheme and operational matters, while also establishing connections with internal and external partners to enhance service delivery and customer engagement.

You will contribute to the citywide Age Friendly Strategy, aimed at making Leeds the Best City to Grow Old in.

What We Offer You

We take pride in providing an exceptional employee experience, with benefits that include:

  • A competitive salary and annual leave entitlement, in addition to statutory holidays.
  • Membership in the West Yorkshire Pension Fund with generous employer contributions.
  • Flexible and hybrid working arrangements, subject to service requirements.
  • A clear career progression pathway and opportunities for ongoing professional development.
  • A variety of staff benefits designed to enhance your well-being and financial efficiency.

How to Apply

To apply for this position, please complete the online application form. Ensure that you read our guidance for further assistance and check your information carefully before submission.

We are committed to safeguarding and promoting the welfare of vulnerable adults.

We promote diversity and seek a workforce that reflects the population of Leeds. Leeds City Council is recognized for its commitment to equality and diversity.

All new appointments at Leeds City Council are subject to the successful completion of a six-month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK.

Job Purpose:

To lead and manage an efficient, customer-focused housing management service, maximizing performance and pursuing continuous improvement.

Responsibilities:

  • Manage the delivery of housing management services within designated geographical areas or Neighbourhood Service sectors.
  • Contribute to the management and delivery of partnership initiatives on behalf of housing services across the city.
  • Develop staff to meet key council priorities and enhance customer offerings.
  • Foster positive relationships with key stakeholders, including customers and partner organizations.
  • Implement a people-oriented, solutions-focused approach to customer interactions.
  • Oversee budget management, risk assessment, and related audit activities.
  • Contribute to and execute service improvement plans.
  • Implement performance management frameworks to achieve key performance indicators.
  • Review and enhance policies and strategies in line with current legislation and best practices.
  • Maximize opportunities for local service delivery improvements through collaboration with stakeholders.
  • Exhibit a high degree of self-motivation, commitment, and effective time management.
  • Drive cultural change to deliver focused and continuously improving services.
  • Ensure customer involvement in service planning and feedback processes.
  • Participate in corporate projects and initiatives as required.
  • Work flexibly across different locations as necessary.
  • Engage in training and development activities to maintain up-to-date knowledge and skills.
  • Collaborate with colleagues, seeking assistance when needed.
  • Attend relevant meetings and training events to support the overall ethos and objectives of the service.
  • Comply with Leeds City Council policies and procedures, ensuring adherence to health, safety, and confidentiality standards.
  • Uphold and promote equality and diversity policies within the organization.

Qualifications:

  • Degree level and Post Grade / Professional Membership or equivalent experience in housing management.

Essential Requirements:

  • Flexibility to work across various locations.
  • Effective communication and influencing skills.
  • Ability to lead and motivate staff towards positive outcomes.
  • Innovative problem-solving capabilities.
  • Strong relationship-building skills with stakeholders.
  • Competence in analyzing and interpreting complex information.
  • Proficiency in report writing and delivering presentations.
  • Familiarity with various IT systems, including Microsoft applications.
  • Resource management and delegation skills.
  • Experience managing long-term projects.
  • Ability to handle conflicting priorities and adapt to changes.
  • Comprehensive understanding of housing management functions and statutory responsibilities.
  • Knowledge of current social housing issues and legislation.
  • Recent experience in managing housing-related teams.
  • Experience in utilizing performance data for operational excellence.
  • Commitment to continuous improvement and professional development.

Desirable Requirements:

  • Membership in a relevant professional organization.
  • Experience working with trade unions.
  • Familiarity with political environments.
  • Experience in managing competing priorities.
  • Background in conducting complex service reviews.

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