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Community Liaison Officer
2 months ago
We are seeking a highly motivated and experienced Neighbourhood Officer to join our Property Team at Together Housing. As a key member of our team, you will be responsible for delivering high-quality tenancy management services, providing excellent customer care, and making a positive impact in our neighbourhoods.
Key Responsibilities- Property Management: You will be responsible for showing customers around empty properties and carrying out lettings in accordance with our policies and procedures.
- Customer Support: You will provide advice and assistance to our residents on all housing matters, including information on legal rights, responsibilities of their tenancy agreement, and managing any welfare and safeguarding concerns.
- Neighbourhood Engagement: You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.
- Team Collaboration: You will work as part of a regional team to deliver excellent customer service and meet all performance objectives.
- Full UK Driving Licence: You will need a full UK driving licence and access to a car as the role is field-based.
- Housing Experience: You will have experience and knowledge of housing/lettings or ideally social housing.
- Customer Service: You will have experience of working with a diverse range of customers and dealing with a variety of situations.
- Communication Skills: You will have excellent communication skills, including the ability to manage confidential and personal information appropriately and sensitively.
- Personal Resilience: You will have personal resilience to deal with a fast-paced, demanding role juggling a number of tasks at once.
- Competitive Salary: You will receive a competitive salary of £29,582 per annum - Grade 6.
- Annual Pay Scale Increase: You will be entitled to annual pay scale increases.
- Holiday Entitlement: You will receive 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
- Hybrid Working: You will have the opportunity to work from home and in the field, with flexible working arrangements.
- Training and Development: You will have access to a wide range of technical, professional, and personal development training opportunities.
- Pension Scheme: You will be eligible for an attractive pension scheme.
- Health and Wellbeing Benefits: You will have access to health and wellbeing benefits, including access to GPs.
- Financial and Lifestyle Benefits: You will have access to a range of financial and lifestyle benefits, including cycle to work, vehicle leasing, and financial advice.
