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Neighbourhood Officer

2 months ago


Leeds, Leeds, United Kingdom Together Housing Full time
About the Role

We are seeking a highly motivated and customer-focused Neighbourhood Officer to join our team at Together Housing. As a key member of our Neighbourhood team, you will play a vital role in delivering high-quality tenancy management services to our residents.

Key Responsibilities
  • Property Management: Show customers around empty properties and carry out lettings in accordance with our policies and procedures.
  • Customer Support: Provide advice and assistance to residents on all housing matters, including information on legal rights, responsibilities of their tenancy agreement, and managing any welfare and safeguarding concerns.
  • Community Engagement: Work as part of a regional team to deliver excellent customer service and meet all performance objectives.
  • Field-Based Work: Balance time between working in the field and from home, with a focus on being visible and accessible in our communities.
Requirements
  • Full UK Driver's Licence: Essential for field-based work.
  • Housing Experience: Previous experience in housing, lettings, or social housing is desirable.
  • Customer Service Skills: Proven ability to work with diverse customers and deal with a variety of situations.
  • Confidentiality and Sensitivity: Ability to manage confidential and personal information appropriately and sensitively.
  • Personal Resilience: Personal resilience to deal with a fast-paced, demanding role juggling multiple tasks at once.
What We Offer
  • Competitive Salary: £29,582 per annum.
  • Annual Pay Scale Increase: Regular salary reviews.
  • Hybrid Working: Flexible working arrangements to deliver an excellent and accessible service for customers.
  • Training and Development: Access to a wide range of technical, professional, and personal development training opportunities.
  • Pension Scheme: Attractive pension scheme.
  • Health and Wellbeing Benefits: Access to GPs and a range of health and wellbeing benefits.
  • Financial and Lifestyle Benefits: Cycle to work, vehicle leasing, and financial advice.