Customer Service Team Leader

3 weeks ago


Warrington, Warrington, United Kingdom B&M Retail Full time

B&M Retail is seeking a Customer Service Team Leader to be part of our newly established team. This position is part-time and requires flexibility to work various shifts, including daytime, evenings, and weekends.

As one of the UK's rapidly expanding retailers, this is an excellent opportunity to join us during a period of growth. We provide exceptional on-the-job training, opportunities for internal advancement, and a clear path for career progression – with 80% of our management positions filled by internal candidates.

In the role of Customer Service Team Leader, you will assist the Customer Service Manager in overseeing the cash office and checkout operations, ensuring that our team provides outstanding service to our customers.

Your responsibilities will include:

  • Demonstrating a strong commitment to delivering exceptional customer service
  • Guiding team members to exhibit the appropriate behaviors in the checkout area
  • Equipping colleagues with the necessary skills and knowledge
  • Being highly visible and approachable to both customers and team members
  • Implementing processes that ensure compliance with all legal standards
  • Organizing the store layout to create a welcoming shopping environment that also drives sales and profitability
  • Safeguarding the company's assets

The ideal candidates will be enthusiastic, focused, and driven team players with a passion for retail and providing excellent service.

Essential qualifications include:

  • Experience in supervising or managing a small team in a dynamic retail setting
  • Strong organizational abilities
  • Quick thinking and problem-solving skills
  • A flexible mindset and a proactive attitude

At B&M, we offer attractive benefits, including discounts in our stores, and our colleague portal provides additional discounts for various retailers, hospitality, and more.



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