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Service Excellence Leader
2 months ago
About IN n OUT Autocentres
We are a leading provider of vehicle servicing, MOTs, and repairs with a strong presence across the UK. Our commitment to customer satisfaction and service excellence is unwavering, and we strive to deliver a seamless experience for our customers.
Job Summary
We are seeking an experienced and skilled individual to join our team as a Centre Manager. As a key member of our management team, you will be responsible for the overall management and leadership of your centre, driving business growth, and ensuring exceptional customer service.
Key Responsibilities
- Customer Service
- Drive the quality and consistency of customer service, ensuring that every customer interaction is positive and memorable.
- Efficiently manage any customer complaints, resolving issues promptly and fairly.
- Team Management
- Effectively manage the team and resources to build a strong reputation for our brand within the local area.
- Develop and implement strategies to improve team performance, productivity, and morale.
- Business Growth
- Develop and execute business plans to drive growth, increase revenue, and improve profitability.
- Identify opportunities to improve operational efficiency, reduce costs, and enhance customer experience.
- Operational Excellence
- Ensure that all operational processes and procedures are followed, and that high standards of quality and safety are maintained.
- Monitor and report on key performance indicators, identifying areas for improvement and implementing corrective actions.
Requirements
- A minimum of 2 years' experience in a management role within the automotive industry.
- Proven track record of managing customer relations and leading a team.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Full driving license and willingness to travel.
Benefits
- Competitive salary and bonus scheme.
- Company pension and life insurance.
- Cycle to work scheme and employee discount.
- On-site parking and referral programme.
- Opportunities for career development and growth.
Company Culture
We value our employees and strive to create a positive and supportive work environment. Our company culture is built on the principles of teamwork, respect, and open communication. We believe in investing in our people and providing opportunities for growth and development.
