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Customer Service Representative
2 months ago
Job Title: Customer Care Advisor
Department: Customer Service
Reporting to: Customer Service Manager
Location: Remote
Contract: Temporary/FTC
Hours: 37.5, Monday-Friday with 1 in 4 Weekends
Salary: £23,500 pro rata
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Main Responsibilities:
- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Communication: Develop and maintain strong relationships with customers, suppliers, and internal stakeholders through effective communication and negotiation skills.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner, ensuring customer satisfaction and loyalty.
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance customer experience and efficiency.
- Team Collaboration: Work collaboratively with the customer service team to achieve shared goals and objectives.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: 1-2 years of customer service experience in a similar industry.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer:
Global Freight Solutions offers a competitive salary, comprehensive training, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
