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Technical Support Specialist

2 months ago

Belfast, United Kingdom Lucera Financial Infrastructures Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Lucera Financial Infrastructures in Belfast. As a key member of our global support team, you will play a critical role in providing exceptional support to our clients and ensuring the smooth operation of our core products.

Key Responsibilities
  • Provide first and second-level technical support to clients via various communication channels
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall system performance
  • Develop and maintain in-depth knowledge of our products and services, as well as industry trends and best practices
  • Participate in onboarding new clients and ensuring a seamless transition to our support services
Requirements
  • 3+ years of experience in customer support, preferably in the financial services industry
  • Strong understanding of Unix/Linux-based environments and networking concepts
  • Experience with deployment management, scripting languages, and automation tools
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a global team
What We Offer
  • A competitive salary and benefits package, including a company pension scheme and private health and dental care
  • 25 days of annual leave, plus opportunities to travel and work from home (hybrid)
  • A dynamic and supportive work environment, with opportunities for professional growth and development