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Systems Support Manager

2 months ago

Ashford, Kent, United Kingdom Network Rail Full time

About the Role

As a key member of the Network Rail team, you will lead and direct system and database management processes within the delivery unit. Reporting into the Infrastructure Maintenance Services Manager, you will provide strategic direction and support on the use of systems and databases and all aspects of asset data management, to provide accurate and current data quality and systems management.

About the Team

You will be part of a dynamic team responsible for managing and maintaining the integrity of Network Rail's systems and databases. Your expertise will be essential in ensuring the smooth operation of our infrastructure and delivery of business plans and improvement initiatives.

Key Responsibilities

  • Provide strategic direction and support on the use of systems and databases within the delivery unit.
  • Manage the collation of information from the delivery unit team and third parties to ensure systems and databases are updated to provide accurate information at all times.
  • Manage data quality within systems and databases to meet corporate requirements.
  • Manage the integrated risk management process and maintain and update the Active Risk Manager Database.
  • Resolve issues that adversely affect the effective performance of systems and databases.
  • Monitor, audit and report on the accuracy, receipt and updating of data.
  • Provide information to support delivery of business plans and improvement initiatives and project works.
  • Provide analysis and management reports as required to support maintenance delivery and make recommendations where management action is required.
  • Accurately update systems, databases and records as required, including the Hazard Directory.

Requirements

  • Good knowledge of maintenance systems and databases.
  • Good analytical skills.
  • Good interpersonal, communication and organisation skills.

Desirable Criteria

  • Knowledge of maintenance delivery processes and techniques.
  • Knowledge of coaching techniques.