Skilled Contact Centre Supervisor

3 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Position Overview: Experienced Contact Centre Team Leader

We are on the lookout for enthusiastic leaders to oversee our growing UK Retentions division. If you are dedicated to nurturing talent, mentoring teams, and providing outstanding customer experiences, we encourage you to consider this opportunity.

Core Responsibilities:

  • Foster a high-performance culture within your team
  • Promote effective resolution on first contact
  • Offer clear direction and acknowledgment to team members
  • Leverage analytics to enhance performance and uncover areas for improvement

Qualifications:

  • Proven experience in team leadership and coaching
  • Excellent communication and analytical skills
  • Ability to excel in a dynamic work environment
  • Competence in Microsoft Office applications

What We Offer:

  • Attractive salary with performance-related bonuses
  • Flexible hybrid working arrangements
  • Contemporary office space with various amenities
  • 25 days of annual leave plus public holidays
  • Pension scheme and life insurance options

About Hastings Direct:

At Hastings Direct, we are committed to fostering an environment where our employees are empowered to provide exceptional service to our clients. We strive to deliver quality products at competitive prices with straightforward service.



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