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    {"h2": "Contact Centre Leader - Retentions", "p": "At Hastings Direct, we prioritize data security. Please review our Data Protection Statement and Job Application Terms & Conditions for details on how your information will be stored.", "ul": [{"li": "Support team development to ensure optimal performance and succession planning."}, {"li": "Oversee delivery...

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Skilled Contact Centre Team Supervisor

2 months ago

Leicester, Leicester, United Kingdom Hastings Direct Full time

Become a Key Player as an Experienced Contact Centre Team Leader

We are looking for motivated professionals to oversee our growing UK Retentions division. If you are enthusiastic about nurturing talent, mentoring, and providing outstanding customer experiences, we would like to connect with you.

Primary Duties:

  • Foster a high-performance culture within your team
  • Promote effective resolution on the first contact
  • Offer clear direction and acknowledgment to team members
  • Leverage analytics to enhance performance and pinpoint areas for improvement

Qualifications:

  • Proven experience in leadership and mentoring
  • Excellent communication and analytical skills
  • Capacity to excel in a dynamic environment
  • Familiarity with Microsoft Office Suite

Perks:

  • Attractive salary and incentive program
  • Flexible hybrid working arrangement
  • Contemporary office setting with various amenities
  • 25 days of annual leave plus public holidays
  • Pension plan and life insurance options

About Hastings Group:

At Hastings Group, we are committed to fostering an environment where our team members are empowered to provide exceptional service to our clients. Join us in our objective to deliver excellent products at competitive prices with straightforward service.