Contact Centre Team Manager

1 month ago

Leicester, Leicester, United Kingdom NEXT Full time

JOB DESCRIPTION

Rate of pay: £ £15.13 per hour (dependant on experience)

Shift: Sunday to Wednesday 8am to 4pm & Thursday 8am to 3.45pm (36 hours per week)

Plus an additional £1 an hour for weekend working

Location: Manchester Arndale*

Contract: 6 month fixed term contract

Training: 4 weeks onsite training

*Hybrid: 4 days per week on site and 1 day a month working from our Leicester Contact Centre

Our International department delivers to approximately 130 countries globally, with expanding teams located in our contact centers in Leicester, London, Manchester, Poland, and Pune.

Team Managers play a pivotal and fulfilling role in ensuring the delivery of outstanding customer service by providing guidance, coaching and support to our Hebrew Language Advisors to help contribute significantly to our continuous growth journey within our International teams.

What you'll be doing:

On a day to day basis, Team Managers will lead, coach, and motivate a team, always ensuring that our customers get the best experience possible.

You will manage and maintain a professional, efficient and customer-focused team through successful leadership. You'll inspire outstanding operational performance by providing clear direction and guidance.

As a Team Manager, you'll be thinking on your feet and using your initiative to make decisions.

Committed to your team's growth, you set objectives, offer constructive feedback and foster success all while building strong relationships to cultivate a positive and dynamic work environment that enhances service delivery.

What we're looking for:

We are looking for someone who is as passionate about people management and customer service as we are. You will have previous management experience and ideally you will have a strong understanding of working within a customer service and/or contact centre environment.

You will be an excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels.

You will be able to plan and manage your tasks in order to meet deadlines and make decisions confidently even when facing changing priorities.

What's Next?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

ABOUT US

You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world So we've gone global

ABOUT SOME OF OUR BENEFITS

  • 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
  • Quarterly bonuses
  • Free parking on Next authorised sites
  • Early VIP access to sale stock
  • Access to fantastic discounts at our Staff Shops
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Restaurants with great food at amazing prices
  • Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
  • Access a digital GP and other free health and wellbeing services
  • Sharesave scheme
  • Financial Wellbeing - Save, track and enhance your financial wellbeing
  • Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
  • Support Networks - Access to Network Groups to empower and celebrate each other
  • Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

    Conditions apply to all benefits. These benefits are discretionary and subject to change.

    ​We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on / and leave a voicemail.

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