Skilled Contact Centre Team Supervisor

3 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Position Overview: Experienced Contact Centre Team Leader

We are looking for enthusiastic leaders to oversee our growing UK Retentions division. If you are dedicated to nurturing talent, mentoring, and providing outstanding customer support, we encourage you to consider this opportunity.

Core Responsibilities:

  • Foster a high-performance culture within your team
  • Promote effective resolution on first contact
  • Offer clear direction and acknowledgment to team members
  • Leverage analytics to enhance performance and uncover areas for improvement

Qualifications:

  • Proven experience in leadership and coaching roles
  • Excellent communication and analytical skills
  • Ability to excel in a dynamic work environment
  • Familiarity with Microsoft Office applications

What We Offer:

  • Attractive salary with performance-based bonuses
  • Flexible hybrid working arrangements
  • Contemporary office setting with various amenities
  • Generous holiday allowance plus public holidays
  • Comprehensive pension and life insurance plans

About Hastings Direct:

At Hastings Direct, we are committed to fostering an environment where our team members are empowered to provide exceptional service to our clients. We strive to deliver excellent products at competitive prices with clear and straightforward service.



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