Call Centre Support Specialist

5 days ago


Leicester, Leicester, United Kingdom Pertemps Bond Full time

Job Title: Call Centre Advisor

Job Summary:

Pertemps Bond is seeking a highly skilled and customer-focused Call Centre Advisor to join our team. As a Call Centre Advisor, you will be the first point of contact for our clients, handling customer inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:

  • Communicate effectively with customers via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and make recommendations to customers
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets

Requirements:

  • Excellent customer service skills and a strong ability to communicate effectively
  • Previous call centre experience, preferably in a customer-facing role
  • Ability to work in a fast-paced environment and meet productivity targets
  • Strong problem-solving skills and ability to think critically
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Collaborative and dynamic work environment
  • Training and development programs to enhance your skills and knowledge

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].



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