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Business Support Centre Customer Support Specialist
2 months ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our Business Support Centre team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities
- Provide first-line support to customers via various communication channels, including phone, email, and web chat.
- Assess customer needs and provide accurate and clear advice and guidance on our programmes and services.
- Process new customer referrals and ensure timely and successful first-time resolution of customer queries.
- Maintain accurate and up-to-date case management notes and provide data for management information collection.
- Work collaboratively with the BSC Team Leader and other team members to achieve business objectives and improve customer satisfaction.
Requirements
- Excellent customer service skills and a passion for delivering exceptional customer experiences.
- Ability to communicate effectively and build rapport with customers, with great listening and questioning skills.
- Effective written and verbal communication skills, with the ability to use web chat facilities in a multi-stream environment.
- Logical problem-solving skills, with attention to detail and the ability to analyse cases and identify solutions.
- Flexibility to support the business and work efficiently in a pressurised environment.
- Experience of using Microsoft Packages and a willingness to learn and develop new skills.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A collaborative and supportive work environment.
- The opportunity to work with a leading provider of government services and make a real difference to people's lives.
About Maximus UK
Maximus UK is a leading provider of government services, dedicated to delivering high-quality support to individuals and communities. We are committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process.
