Residential Services Coordinator

2 weeks ago


King's Cross, United Kingdom Service Care Solutions Full time
Residential Services Coordinator
Location: London
Employment Type: Temporary to Permanent
Hours: 37 Hours Per Week


Service Care Solutions is seeking a dedicated Residential Services Coordinator to deliver exceptional housing management support to our residents.


ROLE OVERVIEW
As a Residential Services Coordinator, you will serve as the primary liaison for residents within your assigned area.
Each area encompasses a diverse group of residents, and your responsibilities will vary, ensuring a dynamic work environment:

  • Monitoring and reviewing rental accounts
  • Conducting interviews related to anti-social behavior and formulating action plans
  • Managing the process of returning vacant properties, including advertising and re-letting
  • Performing inspections for mould and damp issues
  • Visiting residents in their homes
  • Collaborating with various departments to address resident concerns
  • Engaging with external partners such as local councils and social services
  • Carrying out estate inspections
  • Overseeing repair requests
  • Establishing resident accounts

In this role, you will ensure the efficient operation of housing services while responding to urgent needs, fostering relationships, and providing high-quality support to residents.


CANDIDATE REQUIREMENTS
To qualify for the Residential Services Coordinator position, candidates should possess:

  • Proven experience in a housing management role
  • Strong communication abilities
  • Background in customer service
  • Familiarity with housing legislation (preferred)
  • Relevant housing qualifications (preferred)
  • Experience in resolving customer complaints (preferred)
  • Active listening skills to understand resident needs
  • Effective problem-solving capabilities
  • Ability to prioritize and manage multiple tasks
  • Accountability for individual responsibilities
  • Commitment to diversity and inclusion

WORKING CONDITIONS
This position involves a standard workweek of 37 hours, Monday to Friday, from 9 AM to 5 PM.

ABOUT SERVICE CARE SOLUTIONS

Service Care Solutions is a leading housing association dedicated to providing safe and comfortable living environments. Our diverse workforce enjoys competitive salaries, comprehensive benefits, and a collaborative workplace culture.


BENEFITS OF JOINING OUR TEAM
  • Exposure to a broad range of housing management skills
  • High levels of trust and autonomy in your role
  • Opportunities for professional growth and career advancement
  • Comprehensive benefits including health and wellness programs, pension contributions, and more

OUR CORE VALUES
  • Compassion: We listen with empathy.
  • Progressive: We embrace change and remain curious.
  • Dependable: We adhere to established standards.
  • Inclusive: We promote understanding and open-mindedness.
  • Empowered: We take responsibility and make informed decisions.


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