Luxury Guest Services Associate

5 months ago


King's Cross, United Kingdom Residential Living Recruitment Full time

Recruiting high-energy, customer service focused and hard-working individuals to join an exciting and growing team in Residential Build to Rent development. Our Client provides brand new stylish apartments.

**Location**:London

**Salary**:£26,000 per annum plus Bonus

**Job type**:Full Time -Permanent

**Shift Pattern**: Monday - Friday - 8am to 4.30pm / 9am to 5.30pm / 11.30am to 8pm

**Occasional Weekend Shifts**: 1 in every 3 weekends 11.30am to 8pm.

**MUST BE FLEXIBLE TO WORK WEEKENDS**

**Duties and responsibilities**

**Customer Service**
- Prioritise customer service, ensuring residents have the best possible experience, and become our ambassadors
- Contact and qualify new customer enquiries, register their rental requirements, match their requirements to the appropriate apartment and book viewing tours
- Be part of a comprehensive front of house team, anticipating and exceeding customer expectations
- Deal with customer complaints with empathy, and praise with modesty
- Contribute to a happy, motivated and ambitious team that’s task driven and results-orientated
- Champion customer service, ensuring residents have the bestpossible experience

**Lettings / Property Management**
- Be flexible, and hands on. Get stuck in
- Take the lead in touring and leasing to maximise occupancy and revenue, including following up on leads and sales conversions
- Work alongside external leasing agents, building positive relationships and increasing sales
- Be part of the on-call rota as and when required
- Support events and activities
- Support the management team in the management of the entire estate, including residential and commercial elements
- Manage rent arrears in line with policies and procedures
- Assist in the management of resident tenancies, including ASTs, move-in and move-out processes, and anything in between.
- Build relationships with senior team members across the business

If you feel this is the right role for you, then submit your CV

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

Supplemental pay types:

- Performance bonus

Work Location: In person



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