Customer Service Coordinator
5 months ago
Learning Resources® is a leading global developer and manufacturer of innovative, hands-on educational toys and learning aids. Learning Resources Ltd markets, sells and supplies its products to customers in Europe, the Middle East, Africa & India serving children and their families, preschool, nursery, and primary school markets under three house brands: Learning Resources, Educational Insights and Hand2Mind.
**Position Summary**
As our Customer Service Export Coordinator, you will play a pivotal role within our customer services team, reporting directly to the Customer Services Manager who oversees both our UK and Export customer services. Your primary responsibility will be to ensure seamless order processing, deliver exceptional customer service, and uphold strict compliance with all export regulations. This multifaceted position demands keen attention to detail, effective communication skills, and the ability to manage multiple tasks concurrently. Your close collaboration with various departments will be instrumental in guaranteeing timely shipment of orders and providing unparalleled support to our valued customers.
**Primary Responsibilities**:
**Order Management**:Monitor and interpret the Open Order report weekly to identify orders requiring additional attention for on-time shipment.** **Communicate with customers regarding the status and progress of their orders, suggesting suitable product substitutions when items are out of stock.** **Provide shipping quotes to customers using a weights and dimensions system and coordinate timely collection of customer-collect orders through the company dashboard.
**Export Documentation and Compliance**:Ensure accurate and complete documentation for export orders, including certificates of origin and customs clearance support.** **Maintain an organised file of specific export documentation, ensuring compliance with audit requirements.** **Assist the Sales and Warehouse departments to ensure prompt dispatch of orders.
**Document Management**: Update, file and archive all paperwork associated with orders and queries, regularly storing them for potential audits.** **Create a dedicated document file for non-EU shipments, facilitating audit purposes.
**Financial Coordination**:Generate pro-forma invoices when necessary, ensuring that payment terms are met before shipment.** **Collaborate with the Accounts department to monitor payment status.** **Process credits and handle returns promptly.
**Contract Pricing and Customer Service Excellence**:Review** **contract pricing annually to keep updated.** **Collaborate closely with the Sales team to consistently deliver an exceptional customer service experience. Respond to spare parts requests promptly, ensuring timely resolution and customer satisfaction.
**Administrative and General Office Duties**:Call Management: Answer incoming calls on colleagues' designated lines when they are unavailable.** **Folder Maintenance: Maintain and organize the Customer Service folder on the Company Server, ensuring order and content. Departmental Support: Provide coverage for absent colleagues in the Customer Services department as directed by the Customer Services Manager.** **System Administration: Update ACCPAC system with data, including source codes, promotion codes, and prefixes.
**Requirements/Preferences**:
- 1-2 years customer service experience, with a passion for delivering great customer service.
- Proficiency using MS office.
**Ideal Attributes**:
- Strong Communication Skills - clearly and professionally, both verbally and in writing
- Effectively handles multiple takes simultaneously.
- Attention to detail and accuracy.
- Problem Solving skills and ability to resolve discrepancies.
- Interpersonal Skills
- Follow up and follow through skills.
- Positive, patient, and customer friendly
-
Customer Service
5 months ago
King's Lynn, United Kingdom Learning Resources Ltd Full timeLearning Resources® is a leading global developer and manufacturer of innovative, hands-on educational toys and learning aids. Learning Resources Ltd markets, sells and supplies its products to customers in Europe, the Middle East, Africa & India serving children and their families, preschool, nursery, and primary school markets under three house brands:...
-
Service Coordinator
4 weeks ago
King's Lynn, Norfolk, United Kingdom Health West Norfolk Full timeAbout the RoleWe are seeking an experienced and skilled Service Coordinator to join our team at Health West Norfolk. As a Service Coordinator, you will be responsible for the administration of two of our services: The Referral Support Service and the 24hr Ambulatory ECG service.Main ResponsibilitiesTo provide the highest standard of service to patients and...
-
Customer Service Leader
2 weeks ago
King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full timeSenior Customer Complaints Handler Job DescriptionWe are seeking a skilled Senior Customer Complaints Handler to join our team at Freebridge Community Housing. As a key member of our customer service team, you will be responsible for delivering a high-quality complaints investigation process for our customers. This role involves providing a point of contact...
-
Healthcare Service Coordinator
3 days ago
King's Lynn, Norfolk, United Kingdom Health West Norfolk Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Healthcare Service Coordinator to join our team at Health West Norfolk.Job SummaryThe successful candidate will be responsible for administering two of our services: The Referral Support Service (RSS) and 24hr ECGs. This involves processing referrals between providers across the local area...
-
Voluntary Services Coordinator
3 weeks ago
King's Lynn, Norfolk, United Kingdom The Norfolk Hospice Tapping House Full timeAbout the RoleThe Norfolk Hospice Tapping House is seeking a skilled and dedicated individual to join our team as a Voluntary Services Coordinator. In this role, you will play a vital part in developing, supporting, and growing our volunteer workforce to achieve our strategic objectives.Key ResponsibilitiesDevelop and implement plans to recruit and engage...
-
Customer Service
5 months ago
King's Lynn, United Kingdom Howlett Homes Group Ltd Full timeWelcome to Howlett Homes Group, Where we help homeowners update their properties. A successful team within an established company to provide services. **Responsibilities of the role** - communicating either face to face or via telephone to deliver a funding allowance to help update their properties - Engaging with existing customers - Promoting the...
-
Asset Coordinator
3 weeks ago
King's Lynn, Norfolk, United Kingdom Algeco UK Limited, Manor Drive, Peterborough PE4 7AP Full timeJob SummaryWe are seeking a skilled Asset Coordinator to join our team at Algeco UK Limited. As an Asset Coordinator, you will be responsible for providing expert project coordination for all new deliveries and collections.Key ResponsibilitiesCoordinating with Support Services & Transport colleagues for deliveries, collections, and site moves to ensure a...
-
Customer Service Representative
4 weeks ago
King's Lynn, Norfolk, United Kingdom Adrian Flux Insurance Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, handling incoming telephone enquiries, and resolving customer queries in a timely and professional...
-
Service Coordinator
4 weeks ago
King's Lynn, Norfolk, United Kingdom Health West Norfolk Full timeJob SummaryWe are seeking a highly organized and detail-oriented Service Administrator to join our team at Health West Norfolk. The successful candidate will be responsible for administering two of our services, The Referral Support Service and 24hr Ambulatory ECG service.Main Responsibilities:Provide exceptional customer service to patients and colleagues,...
-
Service Coordinator and Business Administrator
1 month ago
King's Lynn, United Kingdom Hays Full timeService Coordinator and Business Administration Your new company: Hays is proud to be partnering with Europe's leading commercial refrigeration manufacturer. They pride themselves on both the products they supply and the levels of customer service provided. When it comes to commercial fridges and freezers, they are at the forefront of new technology,...
-
Customer Service Associate
4 weeks ago
King's Lynn, Norfolk, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe're looking for a skilled Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you'll be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with your team to ensure smooth operations.Key ResponsibilitiesDeliver products to...
-
Customer Service Representative
3 weeks ago
King's Lynn, Norfolk, United Kingdom Three Full timeAbout the RoleWe are seeking a talented Customer Service Representative to join our team at Three. As a Customer Service Representative, you will be the face of our brand, providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide excellent customer service and support to our customersAnswer customer queries and resolve...
-
Customer Service Administrator
5 months ago
King's Lynn, United Kingdom Sealskinz Full time**The Role** Working for a leading outdoor accessories brand you will be handling contacts from customers and dealing with their enquiries through to resolution. Working as part of a team within a fast paced, dynamic environment, you will deliver exceptional customer service in a proactive manner through taking the time to understand the needs of each...
-
Customer Services Assistant
5 months ago
King's Lynn, United Kingdom Compass Group Full time**Customer Services Assistant - RAF Marham WO & Sgts Mess Hotel Services** - £11.72 per hour - 25 hours per week - 5 days out of 7 Please note: This role is contracted to 50.2 weeks per year We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we...
-
Customer Service Representative
4 days ago
King's Lynn, Norfolk, United Kingdom Three Full timeDiscover a Career at ThreeWe are looking for customer-focused individuals to join our team as Retail Customer Advisors. As a key part of our sales and customer service team, you will be responsible for delivering an exceptional customer experience, driving sales and meeting targets.About the RoleThis is a fantastic opportunity to kick-start your career in...
-
Customer Service Representative
4 weeks ago
King's Lynn, Norfolk, United Kingdom Sanctuary Group Full timeAbout the RoleWe are seeking a skilled and compassionate Customer Service Representative to join our team at Sanctuary Supported Living. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and guidance to ensure their needs are met.Key ResponsibilitiesDevelop good relationships with...
-
Customer Service Representative
3 weeks ago
King's Lynn, Norfolk, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will play a vital role in delivering excellent customer service and ensuring the efficient running of our stores.Key ResponsibilitiesProvide exceptional customer service, responding to customer queries and...
-
Customer Service Advisor
5 months ago
King's Lynn, United Kingdom THE ONE GROUP Full timeJoin a growing, fast paced and friendly Team! Customer Service Advisor with a mix of Administration based in King's Lynn. Are you ready to be part of something special? Join a growing business as a Customer Service Advisor and be a crucial part of the journey towards excellence. My client pride themselves on delivering an exceptional customer experience,...
-
Customer Service Representative
4 weeks ago
King's Lynn, Norfolk, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Key ResponsibilitiesProviding excellent customer service and ensuring a welcoming store environmentWorking across multiple departments, including...
-
Customer Service Representative
3 weeks ago
King's Lynn, Norfolk, United Kingdom West-Norfolk Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our busy customer services team at West-Norfolk Council. The ideal candidate will have excellent communication skills and be passionate about delivering great customer service.Key Responsibilities:Respond to enquiries received mainly over the telephone, but also...