Customer Service Administrator

3 weeks ago


King's Lynn, United Kingdom Sealskinz Full time

**The Role**

Working for a leading outdoor accessories brand you will be handling contacts from customers and dealing with their enquiries through to resolution. Working as part of a team within a fast paced, dynamic environment, you will deliver exceptional customer service in a proactive manner through taking the time to understand the needs of each customer.

**Responsibilities/Duties will include;**

Responding to customer feedback received via the company website and social media channels

Logging and updating relevant customer related information, in a timely and accurate manner

Investigating and resolving delivery issues

Processing of telephone orders

Assisting in the processing of returns

Any other reasonable duties which may be required by the Consumer Operations Department

**Key skills required;**

A passion for delivering exceptional customer service

Motivated by resolving enquiries first time

An enthusiastic team player with a positive attitude

Strong attention to detail

Capable to communicate confidently (verbal and written), maintaining professionalism at all levels within a diverse audience.

Resilient and calm under pressure

Good at multi-tasking

An effective problem solver

Experience in a customer facing role

Excellent communication and interpersonal skills

A quick learner who can work autonomously, when required

Proactive attitude to working in a changing and dynamic working environment

Competent with Microsoft Packages

A confident phone manner

**Desirable Skills/Experience;**

Previous experience working within a Customer Service/Ecommerce environment

NVQ in Customer Service

Experience in using a Customer Service Ticketing System

Experience in working within a Shopify platform

Full Time - 38.75 hrs per week

This will usually be Monday - Friday 8.30 am - 5.00 pm (3/4 hr unpaid lunch per day) but some flexibility is expected during busy times.

During peak trading (Nov-Jan) some weekend work may be required

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



  • King's Lynn, United Kingdom NOCN Group Full time

    **NOCN Group are recruiting for a Customer Service Administrator to work within the NOCN Group providing a front line and professional service to all customers across all business functions.** **Please note that this role is based in our King's Lynn Office.** **Why NOCN Group?** NOCN Group is an educational charity whose core aims are to help learners...


  • King's Lynn, Norfolk, United Kingdom NOCN Group Full time

    NOCN Group are recruiting for a Customer Service Administrator to work within the NOCN Group providing a front line and professional service to all customers across all business functions.Please note that this role is based in our King's Lynn Office.Why NOCN Group?NOCN Group is an educational charity whose core aims are to help learners reach their potential...


  • King's Lynn, United Kingdom Berry Recruitment Full time

    Berry Recruitment are currently recruiting for an Administrator/Customer Service Advisor to work for a busy manufacturing client based on the outskirts of King's Lynn. This role will involve supporting the business and office to provide excellent customer service to customers, clients and colleagues. You must be confident on IT systems and completing...


  • King's Lynn, United Kingdom Berry Recruitment Full time

    Berry Recruitment are currently recruiting for an Administrator/Customer Service Advisor to work for a busy manufacturing client based on the outskirts of King's Lynn. This role will involve supporting the business and office to provide excellent customer service to customers, clients and colleagues. You must be confident on IT systems and completing...


  • King's Lynn, United Kingdom Carousel Consultancy Full time

    **Customer Services Administrator - Part Time (30 hours / wk) - Global Company - King’s Lynn - c£24,000 (DoE)** pro rata Our client, a global company who is a leader in their field of expertise, is looking for a proficient **Part Time** **Customer Services Administrator, **with impeccable communication skills and a warm and personable nature, to join...

  • Customer Services

    3 weeks ago


    King's Lynn, United Kingdom The One Group Full time

    New - Location: Kings Lynn - Salary: £22500.00 - £23000.00 per annum per year - Job Type:Permanent Posted about 5 hours ago - **Sector**: Customer Service - **Contact**: Kate Yardley - **Start Date**: ASAP - **Expiry Date**: 23 May 2024 - **Job Ref**: BBBH51558_1713862351 Join a growing, fast paced and friendly Team! Customer Service Advisor with a mix...

  • Customer Services

    5 days ago


    King's Lynn, United Kingdom The One Group Full time

    New - Location: Kings Lynn - Salary: £22000.00 - £23000.00 per annum + Plus Benefits per year - Job Type:Permanent Posted 7 minutes ago - **Sector**: Office Support Recruitment - **Contact**: Kate Yardley - **Start Date**: ASAP - **Expiry Date**: 13 March 2024 - **Job Ref**: BBBH51012_1707741126 Join a growing, fast paced and friendly Team! Customer...

  • Service Administrator

    3 weeks ago


    King's Lynn, United Kingdom Coldstores Ltd ta Foster Coldstores Full time

    **Company description** Foster Coldstores is the market leader of the supply and installation of coldrooms to the food service industry. **Job description** We are looking to recruit an Administrator to join our team in the Service & Warranty Department to contribute in delivering an excellent service to our national customer base. The main...


  • King's Lynn, United Kingdom Sensient Technologies Full time

    Sensient Colors UK Ltd based in Kings Lynn, Norfolk are looking for an experienced shipping administrator to join our customer services team. The Customer Services/Shipping Administrator is responsible for managing the outbound orders, liaising with freight forwarders, understanding and providing the required shipping & freight documentation, knowing and...


  • King's Lynn, United Kingdom Learning Resources Ltd Full time

    Learning Resources® is a leading global developer and manufacturer of innovative, hands-on educational toys and learning aids. Learning Resources Ltd markets, sells and supplies its products to customers in Europe, the Middle East, Africa & India serving children and their families, preschool, nursery, and primary school markets under three house brands:...


  • King's Lynn, United Kingdom Service Care Full time

    Service Care Solutions are currently recruiting for a Band 3 Clinical Administrators to work within the NHS on an ongoing temporary agency contact. This role will be based within the West Norfolk Community Mental Health Team in Kings Lynn. **Hours** 37.5 hours per week (Mon - Fri) (9am to 5pm) **Rate** PAYE Rate - £10.28 Limited Rate - £12.50 This will...

  • Service Administrator

    4 weeks ago


    King's Lynn, United Kingdom West Norfolk Health Full time

    Job summary Hours: 21 - over 3 days Pay: £24, - 25, (pro-rata) Dependant on experience. Administration of two of our services - The Referral Support Service and 24hr Ambulatory ECG service The post holder will process and manage referral data from GP Practices and Opticians and troubleshoot queries. They will need to develop strong working...


  • King's Lynn, United Kingdom 2 Agriculture Ltd Full time

    **About us** 2 Agriculture Ltd is a medium business in Lynn Road, PE33 9SW. We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Customer Service Assistant** **Stoke Ferry, King’s Lynn, PE33 9SE** **Basic Salary**:£12 Per Hour **Additional Benefits**:Company Pension and Life Assurance Scheme,...


  • King's Lynn, United Kingdom THE ONE GROUP Full time

    Join a growing, fast paced and friendly Team! Customer Service Advisor with a mix of Administration based in King's Lynn. Are you ready to be part of something special? Join a growing business as a Customer Service Advisor and be a crucial part of the journey towards excellence. My client pride themselves on delivering an exceptional customer experience,...


  • King's Lynn, United Kingdom West Norfolk Health Full time

    **Main Job Purpose**: Administration of two of our services The Referral Support Service (RSS) and 24hr ECGs RSS: Our RSS service processes referrals between providers across the local area within the NHS e-Referral system. The post holder will process and manage referral data from practices and opticians and troubleshoot queries. They will need to develop...

  • Customer Service

    1 week ago


    King's Lynn, United Kingdom Learning Resources Ltd Full time

    Learning Resources® is a leading global developer and manufacturer of innovative, hands-on educational toys and learning aids. Learning Resources Ltd markets, sells and supplies its products to customers in Europe, the Middle East, Africa & India serving children and their families, preschool, nursery, and primary school markets under three house brands:...


  • King's Lynn, Norfolk, United Kingdom 2 Agriculture Ltd Full time

    About us2 Agriculture Ltd is a medium business in Lynn Road, PE33 9SW. We are professional and agile.Our work environment includes: Modern office setting Food providedCustomer Service AssistantStoke Ferry, King's Lynn, PE33 9SEBasic Salary:£12 Per HourAdditional Benefits:Company Pension and Life Assurance Scheme, Annual Discretionary Bonus Scheme, Employee...


  • King's Lynn, United Kingdom Central England Co-operative Full time

    Location- King's Lynn - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- TERRINGTON STORE - 100646 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...


  • King's Lynn, United Kingdom Central England Co-operative Full time

    Location- King's Lynn - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 16.5 - Company Name- DERSINGHAM, LYNN ROAD - 100729 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...


  • King's Lynn, United Kingdom CITB Full time

    **Job Title: Support Services Administrator - Office based, daily, Monday - Friday.** **Location: National Construction College / CITB, Bircham Newton, King's Lynn, PE31 6RH.** **Starting Salary: £26,190** Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society. **Role...