Customer Service Administrator

7 months ago


King's Lynn, United Kingdom Sealskinz Full time

**The Role**

Working for a leading outdoor accessories brand you will be handling contacts from customers and dealing with their enquiries through to resolution. Working as part of a team within a fast paced, dynamic environment, you will deliver exceptional customer service in a proactive manner through taking the time to understand the needs of each customer.

**Responsibilities/Duties will include;**

Responding to customer feedback received via the company website and social media channels

Logging and updating relevant customer related information, in a timely and accurate manner

Investigating and resolving delivery issues

Processing of telephone orders

Assisting in the processing of returns

Any other reasonable duties which may be required by the Consumer Operations Department

**Key skills required;**

A passion for delivering exceptional customer service

Motivated by resolving enquiries first time

An enthusiastic team player with a positive attitude

Strong attention to detail

Capable to communicate confidently (verbal and written), maintaining professionalism at all levels within a diverse audience.

Resilient and calm under pressure

Good at multi-tasking

An effective problem solver

Experience in a customer facing role

Excellent communication and interpersonal skills

A quick learner who can work autonomously, when required

Proactive attitude to working in a changing and dynamic working environment

Competent with Microsoft Packages

A confident phone manner

**Desirable Skills/Experience;**

Previous experience working within a Customer Service/Ecommerce environment

NVQ in Customer Service

Experience in using a Customer Service Ticketing System

Experience in working within a Shopify platform

Full Time - 38.75 hrs per week

This will usually be Monday - Friday 8.30 am - 5.00 pm (3/4 hr unpaid lunch per day) but some flexibility is expected during busy times.

During peak trading (Nov-Jan) some weekend work may be required

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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