Customer Service Assistant

7 months ago

King's Lynn, United Kingdom 2 Agriculture Ltd Full time

**About us**

2 Agriculture Ltd is a medium business in Lynn Road, PE33 9SW. We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided

**Customer Service Assistant**

**Stoke Ferry, King’s Lynn, PE33 9SE**

**Basic Salary**:£12 Per Hour

**Additional Benefits**:Company Pension and Life Assurance Scheme, Annual Discretionary Bonus Scheme, Employee Savings & Discount Scheme which grants you discounts to high street stores, gym memberships, travel and much more. Employee Assistance Programme with access to a wellbeing hub, including a 24hr GP and counselling service. Free Uniform/PPE, Free Onsite Parking, and many other benefits.

**Shift Pattern**:35 hours per week, Monday to Friday, 8.30-16.30

**About 2Agriculture**

2Agriculture is an independent milling business which has been supplying feed to the poultry industry for the past 50 years.

Every day here at 2Agriculture we work with talented, dedicated colleagues to produce sustainable, premium quality feed enabling our farming partners achieve the highest standards of poultry and positively impact on our health, communities, and the environment.

Service is at the heart of the team at 2Agriculture where over 250 employees work across six sites. Our feed mills operate to the highest standards set for product quality, with a specialist production team monitoring output ensuring zero or mínimal mill downtime. Our fleet of over 40 Lorries operate 24/7 ensuring feed arrives on time and in full, with a real focus on biosecurity prior to delivery, on site and during departure.

2Agriculture are offering an exciting opportunity for a Customer Service Assistant to join the team at Stoke Ferry Mill.

**Role Profile**

The Customer Service Assistant will be responsible for providing support to customers, ensuring all orders are accurately captured and all queries are handled efficiently in order to meet business objectives.

**Key Responsibilities**
- Support the Mills with smoothing the delivery demand during the week in line with the Mills capacity.
- Liaise with the appropriate external contacts to maintain accurate and up to date prescription records where required by customers.
- Handle all customer service raised complaints quickly and efficiently, maintaining the relationship between the customer and the Company whenever possible, and escalate as required.
- Complete administrative paperwork as required for company reporting procedures, ensuring all records are accurate, compliant, and up to date.
- Provide administrative support on Customer Service project initiatives to deliver business objectives.
- Compose and prepare various correspondence, forms and reports as required using company standard software.
- Undertake any additional reasonable work as required for the operation of the department in order to meet business objectives.

**Person Specification**

**Qualifications & Experience**
- No professional qualifications required, but a drive & desire to succeed in a commercial environment.
- A successful applicant will thrive in a customer focused role and when working as part of a team.
- An experienced level of Excel required.

**Key Competencies & Skills**
- _Working with People:_ Demonstrates an interest and understanding of others, adapts to the team and builds team spirit, listens, consults and communicates proactively and effectively.
- _Supporting & Co-operating_**:Works effectively as part of a team and collaboratively with other operational areas to meet increasing productivity and quality targets.
- _Relating & Networking: _Establishes good relationships with customers and staff, builds wide and effective networks of contacts inside and outside the organisation relating well to people at all levels. Manages conflict.
- _Presenting & Communicating: _Speaks clearly and fluently. Expresses opinions, information, and key points of an argument clearly. Responds quickly to the needs of their audience and to their reactions and feedback. Projects credibility.
- _Interacting & Presenting_: Establish good relationships with customers and colleagues, building effective networks of internal and external contacts.
- _Planning & Organising_: The ability to prioritise and use own initiative in order to meet the demands of a fast-paced work environment.
- _Adapting & Coping_: Demonstrate flexibility within the role, adapt approach and priorities in support of business needs.
- _Following Instructions & Procedures_: Strong attention to detail whilst working in a fast-paced and dynamic environment, ensuring compliance with all legal and safety requirements of the role.

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certif

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