Customer Service Representative

4 weeks ago


King's Lynn, Norfolk, United Kingdom Sanctuary Group Full time

About the Role

We are seeking a skilled and compassionate Customer Service Representative to join our team at Sanctuary Supported Living. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and guidance to ensure their needs are met.

Key Responsibilities

  • Develop good relationships with customers, helping them develop life skills
  • Handle occasional emergency/challenging situations
  • Go above and beyond to ensure an excellent service is provided to our customers
  • Occasionally organise and run social activities
  • Some health and safety responsibilities e.g. fire safety checks
  • Ensure the security of the service is maintained
  • Write and update customer notes

Requirements

  • Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
  • Previous experience working under challenging circumstances
  • Good communication skills
  • Ability to use IT systems confidently

About Us

Sanctuary Supported Living is a national organisation that specialises in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We are committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

What We Offer

  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • A wide range of learning and development opportunities

How to Apply

If you are a motivated and caring individual who is passionate about providing exceptional customer service, please submit your application.



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