Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our Welcome and Service team as a Visitor Experience Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service to our visitors, ensuring they have a memorable and enjoyable experience at Oxburgh Estate.
Key Responsibilities
- Provide a warm and friendly welcome to visitors, answering their queries and providing information about the estate and its history.
- Process admission transactions, manage cash handling and maintain high standards of site presentation.
- Support the team to achieve performance targets, promoting National Trust membership and highlighting the benefits of supporting the charity.
- Work collaboratively with colleagues to deliver a great all-round customer service experience, responding to visitor needs and providing excellent communication skills.
What We Offer
- A competitive hourly rate of £11.64.
- A comprehensive training program to develop your skills and knowledge.
- The opportunity to work in a beautiful and historic setting, surrounded by a dedicated team of colleagues.
- A range of benefits, including free entry to National Trust places, a rental deposit loan scheme and a season ticket loan.
Requirements
- Excellent communication and interpersonal skills.
- A customer-focused approach, with a passion for delivering exceptional service.
- Ability to work independently and as part of a team, with a flexible approach to working hours.
- Basic knowledge of the estate and its history, with a willingness to learn and develop your skills.
How to Apply
Please submit your application, including your CV and a covering letter, to [insert contact details]. We look forward to hearing from you.
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