Entitlement Services Strategy Lead

3 weeks ago

Hartlepool, Hartlepool, United Kingdom NECSWS Full time
Job Overview

Have you ever considered a role that not only challenges you but also inspires growth and collaboration? As a key member of our team, you will find that this position is anything but mundane. In fact, it promises to be a source of motivation and an opportunity for both personal and professional advancement.

As part of our dedicated team, you will be immersed in a dynamic environment where no two days are alike. Our focus is on delivering exceptional services to our partners in local and central government, and we are seeking a new leader to join our ranks following the transition of our current Product Proposition Lead.

Key Responsibilities
In this role, you will be engaged in a variety of essential tasks, including:

  • Strategizing and executing marketing and communication initiatives
  • Facilitating internal communications among staff
  • Conducting market research and developing service and product offerings
  • Architecting service frameworks
  • Managing projects effectively
  • Representing service areas
  • Engaging with customers
  • Building and managing relationships with stakeholders
  • Overseeing third-party collaborations
  • Writing bids and proposals
  • Delivering presentations to diverse audiences

This role is designed for someone who thrives in a collaborative atmosphere, where teamwork is essential to achieving success.

Reporting Structure
In this position, you will report directly to the Senior Operating Officer of Entitlement Services, ensuring that our strategic objectives align with the broader goals of the organization.

As the Product Proposition Lead, your responsibilities will include:

  • Leading the development of new service offerings in response to market demands, collaborating closely with the Account Management Team and our customer base.
  • Working alongside colleagues to create and implement innovative propositions.
  • Assisting in the design of new services and managing their transition to operational status.
  • Enhancing existing services through additional opportunities.
  • Collaborating with team members to optimize processes and maximize profitability.
  • Providing ongoing support to the Service Manager until projects are fully operational.
  • Exploring additional service opportunities during and after project implementation.
  • Creating marketing materials in partnership with the Marketing Team to highlight new services.
  • Providing sales support through collateral development.
  • Leading all marketing communications for Entitlement Services, managing the mid-term marketing strategy.
  • Overseeing internal communications to ensure employee engagement.
  • Collaborating with the Lead Programme Manager for analytical insights.
  • Working closely with the Product Manager for performance-related requirements.
  • Building and maintaining strong relationships with internal and external stakeholders.
  • Exhibiting strong negotiation and communication skills.
  • Representing Entitlement Services at various events, including meetings and conferences.
  • Assisting in the preparation of bids and proposals aligned with business needs.
  • Collaborating with the broader Revenues and Benefits community to enhance software and service offerings.
  • Creating and delivering high-quality presentations to diverse audiences.
  • Conducting market analysis to identify strengths, weaknesses, opportunities, and threats.

Qualifications
We are committed to hiring the right talent for our team. To succeed in this role, you should possess:

  • Exceptional interpersonal, communication, and organizational skills.
  • A comprehensive understanding of local and central government services.
  • The ability to influence and engage effectively.
  • A focus on delivery in all tasks.
  • Leadership skills to motivate teams and stakeholders.
  • Commercial acumen to make informed decisions.
  • Financial fluency to develop cost models.
  • Strategic thinking with risk management capabilities.
  • Tenacity to drive projects forward despite challenges.
  • A willingness to travel as required.

Additional Information
We offer a competitive benefits package, including a robust pension scheme. Joining NEC Software Solutions means becoming part of a team that values your contributions and supports your growth.

About Us
NEC Software Solutions is part of the global NEC Corporation. Our software solutions play a vital role in various sectors, including healthcare, public safety, and transportation. By joining us, you will contribute to impactful projects that enhance public services and improve lives.

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