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Receptionist - Patient Services Coordinator

2 months ago

Nottingham, Nottingham, United Kingdom Nottingham City General Practice Alliance Full time
Job Summary

We are seeking a highly motivated and organized individual to join our team as a Receptionist. The successful candidate will be responsible for providing exceptional customer service to patients and visitors, ensuring a smooth and efficient experience.

Main Responsibilities
  • Manage the reception desk, ensuring surgeries run smoothly and efficiently
  • Receive patients and visitors courteously and efficiently
  • Answer phone calls, take messages, and pass them on appropriately
  • Process appointment requests by phone or in person
  • Action repeat prescriptions in accordance with practice guidelines
  • Provide a point of contact for patients and act as a focal point of communication between patients, doctors, and other healthcare teams
  • Take requests for home visits and ensure they are recorded and processed
  • Liaise with hospitals, primary healthcare teams, and other external organizations
  • Update patient records
  • Open and close the practice as needed, ensuring the reception, office, and consulting rooms are prepared for the morning session
  • Perform administrative tasks, including photocopying, scanning, and shredding
  • Maintain confidentiality and adhere to practice procedures and policies
  • Work in accordance with written protocols and complete tasks allocated by managers or GPs
  • Attend team training events and participate in ongoing development and training
  • Assist with opening and distributing post, filing medical records, and attending protected learning time sessions
  • Register patients and provide cover to both practices as required by the practice manager
About Us

As a federation, we promote collaboration among GPs and their workforce, developing networks to share tasks and resources, empowering frontline staff to become active community sign posters, and launching innovative services like GP+.

Job Requirements

Please see the attached job description and person specification for the main responsibilities and requirements for this role.