Receptionist

2 months ago

Nottingham, Nottingham, United Kingdom Rise Park Surgery Full time

About Rise Park Surgery

Rise Park Surgery is a vibrant and team-oriented Nottingham city General Practice serving 9400 patients. We have a great work ethic, caring for our patients, our community, and the team around us is paramount to all that we do.

We are currently undergoing an expansion program and as such, we are looking to add to our team.

Job Summary

We are seeking an additional receptionist to work alongside our existing receptionists to play an important role in complementing and enhancing the Rise Park Surgery team. This is a part-time role for 21 hours per week over 4 days (Monday, Wednesday, Thursday, and Friday). Overtime to cover holidays and sickness is available.

Main Duties of the Job

Our reception team helps patients find the quickest and most appropriate clinician to care for them or service to help them; either over the phone, online, or in person. No two patient interactions are the same, and if you are the type of person that loves helping people and variety, then this is the job for you. You'll also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.

About the Role

As a receptionist at Rise Park Surgery, you will be responsible for:

  • Receiving patients and directing them to the appropriate service or healthcare professional
  • Providing general assistance to the practice team
  • Projecting a positive and friendly image to patients and other visitors
  • Answering the telephone and conveying messages
  • Accepting requests for repeat prescriptions
  • Maintaining a log of telephone messages
  • Processing appointment requests
  • Dealing with visit requests
  • Computer data entry and medical records
  • Issue online passwords and familiarize with practice website
  • Other tasks as allocated by managers/team leaders

Person Specification

We are looking for someone with:

  • Good standard of general education in Maths and English
  • Excellent written and spoken English
  • Highly motivated
  • Understanding, acceptance, and adherence to strict code of confidentiality
  • Understanding of equality and diversity
  • Excellent communication and social skills
  • Ability to use own initiative, judgment, and common sense
  • Ability to work under pressure in a challenging environment
  • Effective time management
  • Flexible and reliable
  • Team player

What We Offer

We offer a competitive salary, a supportive work environment, and opportunities for professional development. If you are a motivated and enthusiastic individual who is passionate about delivering excellent patient care, we would love to hear from you.

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