Neonatal Intensive Care Unit Receptionist
4 weeks ago
Job Summary
An exciting opportunity has arisen for a Receptionist to join our team in the Neonatal Intensive Care Unit. This is a fixed-term contract for 9 months, covering maternity leave.
The successful candidate will be responsible for providing administrative support to the ward team, ensuring the smooth running of the unit. This will involve working under the direction of the ward sister and supporting a multi-disciplinary team with receptionist duties.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to demonstrate initiative and a willingness to learn. Full training will be provided to use the hospital systems.
Main Duties of the Job
The Receptionist will be responsible for:
- Receiving and directing visitors and callers to the unit
- Facilitating the access of patients and visitors to and from the unit
- Ensuring that visitors receive accurate directions to where their relatives are located on the ward
- Receiving and processing incoming telephone calls and messages
- Relaying messages to the ward team as necessary
About Us
Nottingham University Hospitals NHS Trust is a leading provider of healthcare services in the region. We are committed to providing high-quality care to our patients and are looking for a Receptionist who shares our values and is passionate about delivering excellent customer service.
Requirements
The successful candidate will need to have:
- 2 GCSEs including English at Grade C or above or equivalent
- RSA II Word Processing / Typing
- Evidence of personal development
- Customer Care Experience
- Previous work in a healthcare setting
- Excellent telephone skills
- Interpersonal skills
- Demonstrate ability to communicate at all levels
- Awareness of equality, diversity, privacy and dignity rights
Working Hours
The Receptionist will be required to work full rotational shifts, including weekends and Bank Holidays. The successful candidate will need to be flexible and able to work as part of a 7-day rota.
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