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Receptionist Critical Care Specialist
1 month ago
Job Summary
The Adult Critical Care Unit at Nottingham University Hospitals NHS Trust is seeking a skilled Receptionist to join their team. As a Receptionist in this unit, you will play a vital role in ensuring the smooth operation of the department.
Main Responsibilities
- Demonstrate knowledge of computerised patient administrative systems.
- Complete necessary documentation and input data on PAS for admissions, transfers, deaths and discharges of patients.
- Check unit bed state and record all patient activity.
- Check that appropriate consultant has been allocated to each patient and track case notes.
- Log on to NHS Strategic Tracing Service to accurately trace details of patients general practitioners, dates of birth and other information.
- Regularly file results slips, investigation reports and nursing documentation in case notes.
- Communicate with GP surgeries to provide details of admissions and deaths.
- Organise and apply necessary documentation relative to patients deaths and despatch to appropriate locations.
- Monitor PAS system several times a day for all patients test results and record these in patients results charts.
- Liaise with medical secretaries, theatre staff and shift charge to co-ordinate booking and/or cancellation of elective patients.
- Photocopy medical notes for discharges to other hospitals, where appropriate.
- Collate & return case notes and X-rays to file as and when required.
- Maintain stock of medical and nursing documentation and general stationery.
Requirements
- To be educated to GCSE / O-Level or equivalent standard including English and Maths.
- Computer literacy including typing skills and experience using Microsoft Office programmes.
- Customer service skills.
- Ability to work under pressure and use own initiative.
- Excellent Communication skills.
- Friendly and approachable.
- Understand the importance of confidentiality.
- Exercise judgement and know when to seek advice when dealing with patient enquiries.
- Calm and well organised.
- Ability to prioritise own tasks.
- Fit to perform duties in accordance with JD.
- Able to manual handle and manoeuvre equipment/loads.
- Demonstrate a flexible approach towards working Monday to Sunday with daytime hours currently but the potential for this to include cross site cover and different shift patterns.
- Ability to cope with daily exposure to distressing sights, sounds and situations.
- Must be able to demonstrate behaviours consistent with the Trust's values.
About Us
Nottingham University Hospitals NHS Trust is one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
We welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
