Facilities Maintenance Assistant

4 days ago

Glasgow, Glasgow City, United Kingdom University of Glasgow Full time
Job Purpose

We are seeking a highly motivated and detail-oriented Facilities Cleaning Assistant to join our team at the University of Glasgow. As a key member of our Zone Facilities Services Team, you will play a vital role in maintaining a clean and hygienic environment for our students, staff, and visitors.

As a Facilities Cleaning Assistant, you will work collaboratively with our team to provide responsive, customer-focused cleaning and facilities services. You will be responsible for delivering high-quality cleaning services, ensuring that facilities are maintained to the highest standards, and providing excellent customer service to our users.

Main Duties and ResponsibilitiesCustomer Service

You will be the first point of contact for our users, providing a warm and welcoming service to staff, students, and visitors. You will respond to enquiries, resolve problems, and promote a positive image of the University at all times.

You will also be responsible for maintaining a professional appearance, wearing protective clothing and workwear as issued, and adhering to our health and safety policies and procedures.

Operational

You will provide planned and reactive cleaning services to University-defined service level standards, ensuring a common standard is maintained within the zone. This will include cleaning all accessible surfaces, emptying waste and recycling receptacles, and collecting and delivering clean and dirty laundry.

You will also support internal and external emergency cleaning, ensuring that body fluid and other emergency spillages and graffiti removal are dealt with in accordance with agreed procedures.

Health & Safety

You will ensure your own personal safety and the safety of others by following safe working practices for the use and storage of equipment and machinery, using hazard warning signs and personal protective equipment during all cleaning activities.

You will also report any breaches of security and emergencies within the zone to the Duty Manager or Security gatehouse and assist with emergency procedures as directed.

Knowledge, Qualifications, Skills and ExperienceKnowledge / Qualifications

You will have a minimum Scottish Credit and Qualification Framework level 3 in English and Mathematics (National 3) or equivalent. You will also have some knowledge of cleaning or facilities duties and an understanding of the quality outputs and standards required in a cleaning or facilities role within a work environment.

You will be able to achieve a University of Glasgow in-house training certificate following induction training and have some understanding of relevant health and safety policies and procedures associated with the post.

Skills

You will have the ability to use cleaning materials and operate mechanical and electrical machinery safely and effectively, following necessary training. You will also have numeracy skills and the ability to read written instructions, communicate and exchange information verbally in English to enable the safe use of cleaning products, following necessary CoSHH training.

You will be self-motivated with the ability to plan and organise your own duties/workload effectively and efficiently to meet service requirements. You will also have some customer care skills and a willingness to develop and enhance your own skills and knowledge by participating in training to keep your knowledge and skills up to date.

Experience

You will have some previous cleaning or facilities experience or experience of working in a similar environment, although training will be provided to work in a professional/business setting. You will also have experience of liaising and communicating with customers/service users as appropriate.

Terms and Conditions

This is a part-time position (17.5 hours per week), and open-ended. Shifts are 06.00 – 09.30, Monday to Friday. As a valued member of our team, you can expect a warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

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