Customer Experience Manager

6 days ago


Liverpool, Liverpool, United Kingdom TransPennine Express Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at TransPennine Express. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our rail network.

Key Responsibilities
  • Lead and influence a team of Conductors to provide outstanding customer service
  • Develop and implement customer experience strategies to drive business growth and improvement
  • Monitor and report on customer feedback and sentiment to inform business decisions
  • Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints
Requirements
  • Proven experience in a customer-facing leadership role, preferably in the rail industry
  • Strong understanding of customer experience principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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