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We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Expert at Mercedes Benz of Liverpool. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive a premium service.
Key Responsibilities- Proactively approach customers to offer help and advice based on their requirements
- Help create a welcoming retail environment for our customers
- Plan and manage the customer journey to enable them to make an informed decision
- Provide customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner
- Present a balanced presentation of funding options to a customer, following compliance processes and requirements
- Help facilitate the basic needs of our aftersales customers
- Work with the aftersales team to provide seamless service
- Help facilitate the test drive experience of our product, including product presentation and documentation
- Work with your managers to secure and process vehicle orders
- Help arrange and agree handover details for customers who purchase a vehicle
- Assist in following up previous visitors and enquiries to revisit and reappoint where suitable
- Ability to provide a first-class customer service with energy and enthusiasm
- Effective multitasking skills with a methodical and efficient approach
- Genuine desire to help people and the team
- Passion for the product, with a commitment to keeping up to date with the latest Mercedes Benz product information
- Attention to detail and excellent listening and communication skills
Inchcape Retail Limited is a leading automotive retailer with a strong presence in the UK market. We are committed to providing exceptional customer experiences and are seeking a talented individual to join our team as a Customer Experience Expert.