Customer Service Counter Representative

4 weeks ago


Telford, Telford and Wrekin, United Kingdom WH Smith Retail Holdings Limited Full time
Job Overview

Counter Assistant - WHSmith

Contract Type: Permanent

Working hours: 12 hours per week

As a Counter Assistant at WHSmith, you will play a crucial role in delivering outstanding customer service. Your responsibilities will include facilitating connections for customers, assisting with travel-related services, and managing financial transactions. Our aim is to ensure that both our customers and team members feel valued and supported in their experiences.

Key Responsibilities:
  • Providing exceptional service to all customers.
  • Efficiently managing customer queues to ensure timely access to services.
  • Upholding high standards of accuracy and governance.
  • Collaborating with team members to foster a supportive work environment.
Desired Attributes:
  • A genuine enthusiasm for enhancing customer experiences.
  • Strong communication skills within the team.
  • Drive to achieve outstanding results and maintain high standards.
  • Flexibility to adapt to the evolving needs of the business.


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