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Customer Service Representative

2 months ago

Telford, Telford and Wrekin, United Kingdom Cabot Credit Management Group Limited Full time

Work Schedule:Monday to Friday 8am - 8pm and Saturdays 8am - 4pm, including Bank Holidays

We are seeking a skilled Customer Service Representative to join our team at Cabot Credit Management Group Limited, providing exceptional support to our clients.

The role is based in our office, where you will be responsible for handling customer inquiries and resolving issues in a professional and courteous manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and other communication channels
  • Resolve customer complaints and issues in a timely and effective manner
  • Provide product information and support to customers
  • Work collaboratively with colleagues to achieve team goals and objectives

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Previous experience in a customer-facing role is preferred