Customer Service Representative

1 day ago

Telford, Telford and Wrekin, United Kingdom Vivactive Ltd Full time
About Vivactive Ltd

Vivactive Ltd is a dynamic and rapidly growing company that has been recognized as one of the fastest-growing companies in the Midlands. We are committed to delivering exceptional customer experiences and are seeking a highly skilled and fluent French-speaking Customer Service Representative to join our team.

Job Summary

We are looking for a Customer Service Representative who is fluent in both written and spoken French to provide exceptional customer service to our valued clients. As a key member of our customer-facing team, you will be responsible for handling customer inquiries, resolving issues, and providing support to our customers in a professional and courteous manner.

Key Responsibilities
  • Provide exceptional customer service to our clients via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with our sales team to convert customers to better value own-label products and services
  • Effectively handle customer queries and complaints in a professional and courteous manner
  • Contribute to the development and implementation of customer service strategies and initiatives
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
  • Access to training and development programs
Requirements
  • Fluency in both written and spoken French
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • A collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
  • Access to training and development programs

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