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Customer Service Representative
2 months ago
Job Title: Customer Service Coordinator
Job Summary:
eTeam is seeking a highly motivated and organized Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Manage customer inquiries and concerns in a timely and professional manner
- Communicate with customers to understand their needs and provide solutions
- Process customer orders and ensure timely delivery
- Collaborate with internal teams to resolve customer issues
- Provide regular updates to customers on the status of their orders
- Assist with the development and implementation of customer service processes and procedures
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Proficiency in computer software and systems
- High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
About eTeam:
eTeam is a leading provider of customer service and support solutions. We are committed to delivering exceptional service to our clients and building long-term relationships with our customers.