Customer Service Representative

2 months ago


Telford, Telford and Wrekin, United Kingdom WHSmith Full time

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant at WHSmith. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, ensuring they have a positive experience in our stores.

Key Responsibilities

  • Deliver outstanding customer service to all customers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage queues and ensure that customers can access the services they need quickly and efficiently.
  • Meet high standards of governance and attention to detail, maintaining a clean and organized store environment.
  • Work collaboratively as part of a team, supporting colleagues to achieve sales targets and provide excellent customer service.

Requirements

  • A passion for delivering exceptional customer service and a commitment to providing a positive experience for our customers.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A flexible and adaptable approach, with the ability to work varied shifts and meet the needs of the business.
  • A strong work ethic and a commitment to achieving sales targets and providing excellent customer service.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work for a leading retailer with a strong brand and reputation.
  • Training and development opportunities to help you succeed in your role.
  • A fun and supportive work environment with a team of like-minded individuals.


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