IT Infrastructure Specialist

3 weeks ago

Old Snydale, United Kingdom Wastecare Ltd Full time
About Wastecare Ltd

Established in 1980, Wastecare Ltd is a leading waste management company with a strong commitment to providing exceptional service and maintaining the highest environmental standards.

The Role

We are seeking an experienced IT Infrastructure Analyst to join our IT Services team. As a key member of our team, you will be responsible for providing technical support and assistance to all colleagues within Wastecare.

Key Responsibilities
  • Record, respond to, and resolve any IT issues raised by Wastecare staff members, working to specified SLAs
  • Monitor IT infrastructure for security incidents and vulnerabilities and recommend appropriate action
  • Monitor data backups
  • Create and develop relevant process documentation
  • Check and monitor the function and performance of our IT Infrastructure
  • Undertake project work
  • Carry out capacity planning and proactively identify any required changes
  • Ensure all quality, asset management, and configuration management processes are followed
  • Assist in developing, maintaining, and supporting Wastecare IT infrastructure
Requirements
  • Microsoft Desktop and Server technologies (Operating Systems, Office 365, MS Exchange Online, SharePoint 365, ADDS, GPOs, etc)
  • VMware or other virtualisation technologies
  • LAN/WAN networking, VPNs, and Firewalls
  • Creating and maintaining procedural documentation
  • Experience with cloud technologies
  • Experience with ITIL processes
  • Experience of working with ISO27001 and/or Cyber Essentials
  • Experience of working with VoIP technology such as Avaya IP Office
  • Excellent communication, interpersonal, and teamworking skills
  • Logical approach to problem solving
  • 5+ years experience in a technical support role
  • Well organised and able to work unsupervised to tight deadlines
  • Comfortable working outside of normal business hours
What We Offer
  • A genuinely interesting, varied, and fast-moving work environment
  • 30 days holidays including Bank Holidays
  • Discounts on our recycled IT and domestic appliances
  • Death in service benefit
  • Contributory Pension scheme
  • Performance-based bonus scheme
  • Free onsite parking
  • Onsite gym

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