Customer Experience Specialist

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

Job Overview

Lookers Newcastle is seeking a highly skilled and customer-focused individual to join our Contact Centre team as an Aftersales Customer Advisor. This is an exciting opportunity to work with a leading automotive retailer, delivering exceptional customer experiences and driving business growth.

Key Responsibilities

  • Booking services, MOTs, and repairs with our Vauxhall, Renault, Dacia, Nissan, and Ora centres across the UK.
  • Providing first-time resolution for customer queries, ensuring high levels of customer satisfaction.
  • Liaising with our centres to build long-lasting relationships and drive business growth.
  • Treating all customers fairly and consistently, upholding our company values.
  • Working within a target-based environment, achieving Key Performance Indicators (KPIs) and contributing to team success.

Requirements

  • Excellent communication and interpersonal skills, with a natural ability to build rapport with customers.
  • Strong computer skills and experience working in a target-based environment.
  • Ability to work effectively in a team, sharing best practices and upskilling colleagues.
  • Confidence in delivering training and coaching to new starters and colleagues.

About Lookers

Lookers is a leading automotive retailer, committed to delivering exceptional customer experiences and driving business growth. Our Contact Centre team plays a critical role in achieving this goal, and we are seeking a talented individual to join our team as an Aftersales Customer Advisor.



  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Suncorp Full time

    About the RoleWe are seeking a talented Customer Experience Specialist to join our Claims team at Suncorp.Key Responsibilities:Provide exceptional customer experience by assisting customers with their claims.Manage a portfolio of new and existing claims customers.Communicate policy entitlements and explain claims and repair processes to customers as...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full time

    Customer Loyalty Specialist RoleAbout the JobWe are seeking a Customer Loyalty Specialist to join our team in Newcastle. As a key member of our move team, you will be responsible for ensuring a superior customer experience in all interactions.Main ResponsibilitiesManage move requests and coordinate necessary services.Conduct outbound calls to address pending...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Limited Full time

    About the Role:We are seeking a dedicated and passionate individual to become the welcoming face and voice of LeoVegas UK Limited. As a Customer Experience Specialist, you will be at the heart of the action, engaging with customers and providing exceptional service.Key Responsibilities:Deliver exceptional customer service via various channelsResolve customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stoneacre Motor Group Full time

    About the Role We are seeking a dedicated and enthusiastic Automotive Customer Experience Specialist to join our dynamic sales team at Stoneacre Motor Group. This is an exceptional opportunity to contribute to one of the UK's fastest-growing automotive retail groups. As an integral member of our team, you will be committed to delivering outstanding customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stoneacre Motor Group Full time

    About the Role We are seeking a dedicated and enthusiastic Automotive Customer Experience Specialist to join our dynamic sales team at Stoneacre Motor Group. This is an exceptional opportunity to contribute to one of the UK's fastest-growing automotive retail groups. As an integral member of our team, you will be committed to delivering outstanding customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Limited Full time

    Job DescriptionAbout the RoleWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued customers via email and other communication channels.Key Responsibilities:Engage with customers to resolve...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arnold Clark Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a Product Genius, you will be responsible for delivering an exceptional customer experience and helping customers find the perfect fit for their needs.About the RoleAs a Customer Service Executive, you will work closely with our Sales team...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Musgrave Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our deli team as a Deli Assistant. As a key member of our team, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and safe working environment.Key ResponsibilitiesFood Preparation and ServicePrepare and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Musgrave Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our deli team as a Deli Assistant. As a key member of our team, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and safe working environment.Key ResponsibilitiesFood Preparation and ServicePrepare and...

  • Execution Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Telstra Full time

    About the RoleWe're seeking a skilled Execution Specialist to join our Global Business Services team. As a key strategic driver of Telstra growth, you'll take ownership of prioritizing and managing day-to-day field execution and customer experiences within strict deadlines, operational business rules, and service level agreements (SLAs).Key...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Telstra Full time

    Job OverviewWe're seeking an Execution Specialist to join our Global Business Services team, where you'll play a key role in simplifying customer services operations and internal support services.Your mission will be to bring together and simplify customer services operations and internal support services, delivering great experiences, simplifying, and...

  • Execution Specialist

    2 months ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Telstra Full time

    About the RoleWe are seeking a highly skilled Execution Specialist to join our team at Telstra. As a key member of our Global Business Services team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Manage and prioritize day-to-day field execution and customer experiences within...

  • Execution Specialist

    2 months ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Telstra Full time

    About the RoleWe are seeking a highly skilled Execution Specialist to join our team at Telstra. As a key member of our Global Business Services team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Manage and prioritize day-to-day field execution and customer experiences within...

  • Execution Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Telstra Full time

    About the RoleWe're seeking an Execution Specialist to join our Global Business Services team. As a key strategic driver of Telstra growth, you'll take ownership of prioritizing and managing day-to-day field execution and customer experiences within strict deadlines, operational business rules, and service level agreements (SLAs).Key...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Kabannas Full time

    About KabannasWe're a dynamic and innovative company revolutionizing the budget accommodation sector. Our mission is to create unforgettable social experiences while delivering exceptional guest experiences.Job SummaryWe're seeking a vibrant and enthusiastic individual to join our team as a Bar and Hybrid Hotel Team Member. As a key member of our team,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Kabannas Full time

    About KabannasWe're a dynamic and innovative company revolutionizing the budget accommodation sector. Our mission is to create unforgettable social experiences while delivering exceptional guest experiences.Job SummaryWe're seeking a vibrant and enthusiastic individual to join our team as a Bar and Hybrid Hotel Team Member. As a key member of our team,...

  • Execution Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Telstra Full time

    About the RoleWe're seeking an Execution Specialist to join our Global Business Services team. As a key strategic driver of Telstra growth, you'll take ownership of prioritizing and managing day-to-day field execution and customer experiences within strict deadlines, operational business rules, and service level agreements (SLAs).Key...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Member to join our dynamic team at Burger King - New Castle Station.As a Team Member, you will be responsible for delivering exceptional customer service, maintaining a clean and safe environment, and working collaboratively with your team to achieve seamless operations.Key...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleThe Technical Support Specialist will provide exceptional support to Xplor customers who are using our software and payments products. This role works in a high-volume contact center environment and is responsible for answering customer inquiries through email, chat, and phone.Key ResponsibilitiesReceive and respond to customer inquiries in a...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleThe Technical Support Specialist will provide exceptional support to Xplor customers, ensuring a best-in-class customer experience. This role will work in a high-volume contact center environment, handling customer inquiries through email, chat, and phone.Key ResponsibilitiesRespond to customer inquiries, gathering information and providing...