Customer Service Representative
4 weeks ago
Join ABM, one of the world's largest providers of integrated facility services, in a dynamic role as a Customer Service Officer at Churchill Square Shopping Centre in Brighton.
About the RoleWe are seeking a highly skilled and customer-focused individual to provide exceptional service to our customers, retailers, and colleagues. As a Customer Service Officer, you will be the face of our centre, ensuring that every interaction is positive and memorable.
Key Responsibilities- Deliver high-quality service to customers, responding to their queries and resolving issues in a professional and timely manner.
- Provide information and assistance to customers on centre facilities, retailers, and services.
- Manage the Collect Plus service and promote Gift Cards, processing card payments and maintaining accurate records.
- Deal with customer complaints in a professional and courteous manner.
- Work collaboratively with the Centre Management Team to achieve service excellence.
- Perform administrative tasks, including typing, filing, and data entry.
- Maintain accurate databases and spreadsheets to support centre operations.
- Strong customer service skills and a passion for delivering exceptional service.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
- Basic computer skills and proficiency in Microsoft Office.
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive hourly rate of £12.97.
- A four-on-four-off rolling rota, providing a good work-life balance.
- Opportunities for career development and growth within ABM.
- A supportive and collaborative team environment.
- Access to our innovative employee app, Lifeworks, for discounts, resources, and urgent support.
ABM is committed to employment practices that promote diversity and inclusion in employment. We welcome applications from candidates of all backgrounds and perspectives.
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