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Client Services Manager
2 months ago
An exceptional opportunity for a Client Services Manager to provide high-level administrative support and exceptional customer care within a prestigious Financial Services firm. A rare opportunity to work for a high-profile Wealth Management company with a great working environment and culture who offer excellent professional development opportunities.
Key Responsibilities:
• Develop and maintain a deep understanding of what an exceptional client experience entails.
• Respond to new inquiries and prospects, as well as existing client inquiries in a timely and professional manner.
• Possess a strong understanding of the company's brand and style guidelines.
• Embody the company's culture and values, and contribute to a positive and supportive team environment.
• Demonstrate a flexible and dedicated attitude, with a passion for delivering exceptional results.
• Possess excellent organizational skills and the ability to prioritize tasks effectively.
• Develop innovative solutions to add value to the client journey in a timely and efficient manner.
• Provide a welcoming, courteous, helpful, and efficient service to clients.
• Stay up-to-date on the client journey, propositions, and offerings to provide exceptional value to clients.
• Onboard new clients into the business and maintain existing client relationships.
• Coordinate client appointments and events, and ensure seamless communication with clients and internal stakeholders.
• Develop and implement continuous improvement programs to enhance client satisfaction and experience.
• Skills Required:
• Develop and maintain strong relationships with clients to enhance their experience and satisfaction.
• Contribute to the development and maintenance of the company's professional reputation within the industry.
• Foster internal relationships to drive business growth and meet targets.
• Promote the company's profile within the industry and wider communities.
• Engage in continuous professional development to meet personal and professional growth needs.
