Client Services Manager

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Home Group Full time
About the Role

We are seeking a highly skilled and experienced Client Services Manager to join our Supported Housing Services team at Home Group. As a key member of our team, you will be responsible for leading our team of support workers and coordinators, delivering excellent outcomes for our customers and promoting our brand in the community.

Key Responsibilities
  • Lead and manage a team of support workers and coordinators to deliver high-quality housing support services to our customers.
  • Coach and develop your team members to achieve their full potential and meet the needs of our customers.
  • Oversee the health and safety checks and risk assessments to ensure a safe working environment.
  • Promote the service and brand to referring agencies and self-referring customers.
  • Monitor and improve the quality of the service through KPIs and customer satisfaction surveys.
Requirements
  • Great people skills and ability to communicate effectively with customers and colleagues.
  • Confidence to challenge behaviors that are not aligned to our values and advocate for customers.
  • Experience of leading a team and empowering and developing others.
  • Experience of delivering support in a housing or care environment.
  • A vehicle insured for business purposes and willingness to travel.
What We Offer
  • 34 days leave (including bank holidays) increasing to 39, plus the option to buy additional leave.
  • Health cash plan saving you up to £1140 per annum.
  • Over 800 high street discounts on groceries, holidays, and days out.
  • Opportunities for career growth and development.
  • Colleague wellbeing support and resources.
Why Join Us?

At Home Group, we value diversity and inclusion and strive to create a workplace where everyone feels valued and supported. We offer a range of benefits and opportunities for growth and development, and we're committed to making a positive impact in our communities.



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