Technical Support Customer Advisor

4 weeks ago

Stockport, Stockport, United Kingdom Takepayments Ltd Full time
Job Overview:
We are a forward-thinking organization in the payments sector, committed to delivering exceptional technical assistance to our esteemed clients. Our team is looking for a dedicated Customer Service Advisor to enhance our Technical Helpdesk division. If you possess a passion for resolving technical challenges and seek a pathway for professional growth, we encourage you to explore this opportunity.

Why Consider This Role:
  • Competitive starting salary of £24,000, with potential progression to £25,000
  • Flexibility to work from home during weekend shifts

Additional Benefits:
  • Uncapped commission structure
  • Convenient office location with access to public transport and on-site parking
  • Comprehensive training and development programs to advance your career
  • Exciting events and incentives, including exclusive half-yearly events

Key Responsibilities:
  • Technical Issue Resolution: Serve as the primary contact for clients facing technical difficulties with their payment devices. Diagnose and troubleshoot issues to deliver effective solutions.
  • Customer Support: Provide outstanding customer service by actively engaging with client concerns, offering clear explanations, and ensuring overall satisfaction.
  • Product Knowledge: Cultivate a thorough understanding of our payment terminal offerings and remain informed about technical advancements to assist clients effectively.
  • Organization: Keep meticulous records of customer interactions, detailing issues, resolutions, and follow-up actions.
  • Team Collaboration: Work closely with colleagues and other departments to escalate and resolve intricate technical challenges, ensuring a seamless customer experience.

Candidate Requirements:
  • Prior experience in customer service, ideally in a fast-paced environment.
  • Proficiency in using multiple technical platforms simultaneously, requiring strong IT skills.
  • Excellent problem-solving abilities and technical understanding.
  • Strong communication skills, with attention to detail in both written and verbal formats.
  • Capability to thrive in a dynamic work environment.
  • Willingness to work flexible shifts, including weekends.

Job Type:
Full-time

Additional Benefits:
  • Company vehicle
  • Company-sponsored events
  • Pension plan

Application Considerations:
  • Background checks will be conducted.

Experience:
Minimum of 1 year in customer service (preferred)

Work Location:
In-person

Reference ID:
#INDCS

  • Technical Support Customer Advisor

    4 weeks ago

    Stockport, Stockport, United Kingdom Takepayments Ltd Full time

    Job Overview:We are a vibrant and customer-centric company in the payments sector, committed to delivering exceptional technical assistance to our esteemed clients. Our office is currently seeking a Customer Service Advisor to enhance our Technical Helpdesk team. If you possess a passion for resolving technical challenges and aspire to develop in a...

  • Technical Support Specialist

    4 weeks ago

    Stockport, Stockport, United Kingdom Takepayments Ltd Full time

    Job Overview:We are a vibrant and customer-centric organization within the payments sector, committed to delivering exceptional technical assistance to our esteemed clients. Our team is currently looking for a dedicated Technical Customer Service Advisor to enhance our Technical Helpdesk operations. If you have a passion for resolving technical challenges...

  • Technical Support Specialist

    4 weeks ago

    Stockport, Stockport, United Kingdom Takepayments Ltd Full time

    Job Overview:We are a vibrant and customer-centric organization within the payments sector, committed to delivering exceptional technical assistance to our esteemed clientele. Our Technical Helpdesk team is in search of a dedicated Customer Service Advisor who is enthusiastic about aiding customers in resolving technical challenges.Why Work with Us:...

  • Technical Support Specialist

    4 weeks ago

    Stockport, Stockport, United Kingdom Takepayments Ltd Full time

    Job Overview:We are a forward-thinking organization in the payments sector, committed to delivering exceptional technical assistance to our esteemed clientele. Our team is currently seeking a dedicated Technical Customer Service Advisor to enhance our Helpdesk operations.Key Benefits: Attractive starting salary of £24,000 with potential growth to £25,000...

  • Technical Support Specialist

    4 weeks ago

    Stockport, Stockport, United Kingdom Takepayments Ltd Full time

    Job Overview:We are a forward-thinking organization in the payments sector, committed to delivering exceptional technical assistance to our esteemed clientele. We are currently seeking a Technical Customer Service Advisor to enhance our Helpdesk team.Why Work With Us: Attractive starting salary of £24,000, with potential progression to £25,000 Flexible...

  • Housing Support Advisor

    1 week ago

    Stockport, Stockport, United Kingdom The Guinness Partnership Full time

    About the RoleWe are seeking a skilled Independent Living Advisor to join our team at The Guinness Partnership, a leading provider of affordable housing and care services in England.Key ResponsibilitiesProvide intensive housing management services to customers, developing successful relationships and assisting with tenancy management matters.Assist customers...

  • Experienced Service Advisor

    4 days ago

    Stockport, Stockport, United Kingdom The Solution Automotive Limited Full time

    Job DescriptionWe are seeking an experienced Service Advisor to join our team at The Solution Automotive Limited.About the Role:As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.You will work closely with our technicians to diagnose and repair...

  • Experienced Service Advisor

    4 days ago

    Stockport, Stockport, United Kingdom The Solution Automotive Limited Full time

    Job DescriptionWe are seeking an experienced Service Advisor to join our team at The Solution Automotive Limited.About the Role:As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.You will work closely with our technicians to diagnose and repair...

  • Technical Support Specialist

    1 week ago

    Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time

    Job DescriptionRole: Technical Support ExecutiveCompany: Chemistree Solutions LimitedLocation: Remote with occasional visits to clients in the North WestJob Type: Full-timeSalary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holidayJob SummaryWe are seeking a highly skilled Technical Support Executive to join our team at...

  • Technical Support Specialist

    6 days ago

    Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time

    Job DescriptionRole: Technical Support ExecutiveCompany: Chemistree Solutions LimitedLocation: Remote with occasional visits to clients in the North WestJob Type: Full-timeSalary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holidayJob SummaryWe are seeking a highly skilled Technical Support Executive to join our team at...

  • Technical Support Specialist

    6 days ago

    Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time

    Job DescriptionRole: Assistive Technology ExecutiveLocation: Remote with occasional visits to clients in the North West regionProduct Speciality: Advanced Monitoring Assistive TechnologySalary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holidayRole Type: Technical Support Service, Technical InstallationAbout the Role:We are...

  • Technical Support Specialist

    6 days ago

    Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time

    Job DescriptionRole: Assistive Technology ExecutiveLocation: Remote with occasional visits to clients in the North West regionProduct Speciality: Advanced Monitoring Assistive TechnologySalary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holidayRole Type: Technical Support Service, Technical InstallationAbout the Role:We are...

  • Technical Support Specialist

    4 weeks ago

    Stockport, Stockport, United Kingdom Cast UK Limited Full time

    Position OverviewRole: Technical Support SpecialistLocation: StockportSalary: Competitive Salary + Excellent BenefitsOur client, a well-established engineering firm, is seeking to recruit a skilled Technical Support Specialist to enhance their Quotations Team.Key ResponsibilitiesIn this position, you will:Precisely identify spare components for customer...

  • Customer Support Specialist

    3 days ago

    Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time

    Job DescriptionRole OverviewChemistree Solutions Limited is seeking a highly skilled and motivated Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring that they achieve the optimal benefit from our advanced monitoring...

  • Customer Support Specialist

    3 days ago

    Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time

    Job DescriptionRole OverviewChemistree Solutions Limited is seeking a highly skilled and motivated Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring that they achieve the optimal benefit from our advanced monitoring...

  • Technical Support Executive

    1 month ago

    Stockport, Stockport, United Kingdom Chemistree Solutions Full time

    Role description Role - Technical Support Executive. Exciting new opportunity working for an established assistive technology company in StockportRole: Assistive Technology ExecutiveLocation: Stockport, Greater Manchester (approx. 2 days a week in the Stockport office - 3 days a week visiting clients)Product Speciality: Advanced Monitoring Assistive...

  • Customer Support Specialist

    3 days ago

    Stockport, Stockport, United Kingdom Chemistree Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Chemistree Solutions. As a key member of our commercial sales team, you will be responsible for providing exceptional customer service and support to our clients, ensuring they achieve optimal benefit from our advanced monitoring systems.Key...

  • Customer Support Specialist

    3 days ago

    Stockport, Stockport, United Kingdom Chemistree Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Chemistree Solutions. As a key member of our commercial sales team, you will be responsible for providing exceptional customer service and support to our clients, ensuring they achieve optimal benefit from our advanced monitoring systems.Key...

  • Service Advisor

    2 days ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    About the RoleWe are seeking a highly skilled and experienced Service Advisor to join our team at LSH Auto. As a Service Advisor, you will play a pivotal role in delivering exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesCustomer Interaction: Welcome and assist customers with scheduling service...

  • Service Advisor

    2 days ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    About the RoleWe are seeking a highly skilled and experienced Service Advisor to join our team at LSH Auto. As a Service Advisor, you will play a pivotal role in delivering exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesCustomer Interaction: Welcome and assist customers with scheduling service...