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Technical Support Specialist

2 months ago

Stockport, Stockport, United Kingdom Takepayments Ltd Full time
Job Overview:
We are a vibrant and customer-centric organization within the payments sector, committed to delivering exceptional technical assistance to our esteemed clientele. Our Technical Helpdesk team is in search of a dedicated Customer Service Advisor who is enthusiastic about aiding customers in resolving technical challenges.

Why Work with Us:
  • Competitive base salary starting at £24,000, with potential progression to £25,000.
  • Flexible work-from-home options available during weekend shifts.

Additional Benefits:
  • Uncapped commission structure.
  • Convenient office location with easy access to public transport and on-site parking.
  • Comprehensive training and development programs to enhance your career prospects.
  • Exciting events and incentives, including exclusive half-yearly gatherings and opportunities for travel.

Key Responsibilities:

Technical Support:
Serve as the primary contact for customers facing technical difficulties with their payment devices. Identify and troubleshoot issues to deliver effective solutions.

  • Customer Engagement: Provide outstanding customer service by attentively addressing customer inquiries, offering clear explanations, and ensuring overall satisfaction.
  • Product Expertise: Cultivate a thorough understanding of our payment terminal offerings and stay informed about technical developments to assist customers proficiently.
  • Record Keeping: Maintain accurate documentation of customer interactions, detailing issues, resolutions, and follow-up measures.
  • Collaborative Approach: Work closely with team members and other departments to escalate and resolve intricate technical challenges, ensuring a smooth customer journey.

Candidate Requirements:
  • Prior experience in customer service, ideally in a fast-paced environment.
  • Proficiency in utilizing multiple technical platforms concurrently, necessitating strong IT skills.
  • Excellent problem-solving abilities and a solid technical foundation.
  • Strong communication skills with a keen attention to detail, both written and verbal.
  • Capability to thrive in a dynamic work setting.
  • Willingness to work flexible shifts, including weekends.

Job Type:
Full-time

Benefits Include:
  • Company vehicle.
  • Team-building events.
  • Pension plan.

Application Questions:
  • Are you available to start immediately?
  • Do you possess a valid passport?
  • Are you willing to undergo a background check?

Experience:
*Customer service: 1 year (preferred)

Work Location:
In-person

Reference ID:
#INDCS