Technical Support Specialist

4 weeks ago


Stockport, Stockport, United Kingdom Business Computer Projects Full time
Job Title: Technical Support Specialist

Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at Business Computer Projects. As a Technical Support Specialist, you will be responsible for providing first and second-line IT support to end-users, assisting with the installation, configuration, and maintenance of IT equipment and software, and monitoring and responding to service desk tickets.

Key Responsibilities:

* Provide first and second-line IT support to end-users
* Assist with the installation, configuration, and maintenance of IT equipment and software
* Monitor and respond to service desk tickets
* Troubleshoot and diagnose problems, offering effective solutions and escalating when necessary

Requirements:

* Knowledge of Windows 10/11 and Microsoft Office
* Understanding of networking basics
* Knowledge of computer hardware
* Ability to use initiative and critical analysis to effectively resolve problems in a timely manner

Working Hours:

* 37-hour week (9-5.30 Monday – Thursday, 9-5 on Friday)

Benefits:

* Salary: Dependent on experience
* Pension Scheme (including PHI and Death in Service benefits)
* 22 days' holiday moving to 27 days

Reporting Line:

* Technical Services Manager

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